Cannot open backup file

Hello,

Thank you for contacting us regarding this matter.

Could you please let me know which version of RDM you are using?

In the meantime, could you also confirm the file type you are trying to import?

Best regards,

Hi,

I'm using version 2026.1.10.0 64-bit (PreJIT)
I think the problem is the backup folders some of them, were deleted. I still have the orginal file with extension .rdm, that is in the backup folders, but everytime I try to use as a new one, it change to 1 KB, and it sends the same message.
Is it possible to restore the info that is in those files?
I'm not trying to import, I'm just opening the rdm file as I did before.

In attached, one of the files.


Thanks in advance.

Hello,

Thank you for your response.

I understand that it may not be possible to restore the information within the file. However, could you please try importing the file from a new scratch data source to check whether the complete file information becomes available?

Best regards,

Hello,

Thank you for your response.

I understand that it may not be possible to restore the information within the file. However, could you please try importing the file from a new scratch data source to check whether the complete file information becomes available?

Best regards,

@Tommy Sanders
Hi Tommy,

I've tried already that option, but I get the same error.
Is it possible to open as XML file, or it is encrypted?

Hello,

Thank you for your response.

I will get back to you with more information on this shortly. In the meantime, could you please try rolling back to an older version of RDM and check whether you are able to see your entries?

You can download a previous version using the following link:
https://devolutions.net/remote-desktop-manager/download/previous-versions/

Best regards,

Hello,

with a previous version, the error is the same.

Hello,

Thank you for your response.

There is a known issue on our end related to the import process in RDM. Could you please let me know whether you have tried the import using a 2025 version or another 2026 version?

We would just like to confirm whether the known bug is related to the issue you are experiencing.

Best regards,

Hello,

Thank you for your response.

There is a known issue on our end related to the import process in RDM. Could you please let me know whether you have tried the import using a 2025 version or another 2026 version?

We would just like to confirm whether the known bug is related to the issue you are experiencing.

Best regards,

@Tommy Sanders

Hi,

I'm trying with version 2025.3.30, with a .rdm file extension.
After I upload the file, size changes from 700Kb to 1kb, and shows no information. The error is the same

Hello,

Thank you for your response.

At this stage, I am unable to determine the cause of the issue. Could you please try restoring a previous version of the file and attempt to reimport it?

If this is not possible or does not resolve the issue, please let me know, and I will proceed with creating a case for further investigation.

Best regards,

Hello,

the restoring and import part, I already did it, with unsucess.
I have the file in attached, is it possible to transform it in xml, so that I can try once again to import?

Thanks in advance.

Hello,

Thank you for your response,

I have created a case for a further investigation and I have sent you a request for a remote session.

Best regards,