1Password SSO Issues

Hello,

Thank you for reaching Devolutions support

To make sure we address this correctly, I’ll need to reproduce the behaviour on my side with a comparable setup (1Password SSO via Entra ID + Conditional Access requiring a hardware token). I’ve already reached out to our IT department to provide me with a test environment/configuration so I can validate the workflow end-to-end and confirm where it’s failing (including the encryption key transfer prompts you mentioned).

As soon as I’m able to complete that testing, I’ll get back to you with what I find and any recommended workaround or next steps.

Best regards,

Hello,

Thank you for reaching Devolutions support

To make sure we address this correctly, I’ll need to reproduce the behaviour on my side with a comparable setup (1Password SSO via Entra ID + Conditional Access requiring a hardware token). I’ve already reached out to our IT department to provide me with a test environment/configuration so I can validate the workflow end-to-end and confirm where it’s failing (including the encryption key transfer prompts you mentioned).

As soon as I’m able to complete that testing, I’ll get back to you with what I find and any recommended workaround or next steps.

Best regards,

@Carl Marien
Thank you Carl! Some additional info on our setup that your IT department should find useful:

• Our conditional access policy specifically requires "Phishing-resistant MFA" be used, under the Grant section
• We use a Yubikey 5 NFC as our hardware token
• I did not see any sign in logs in Entra ID related to this issue after we tested yesterday - so I don't think this is related to conditional access

If you need further info or have trouble replicating our issue please let me know, I'd be more than happy to help however possible!

Hello,

Thank you for your patience.

I now have a similar setup to yours (1Password SSO via Entra ID with Conditional Access requiring phishing-resistant MFA and a YubiKey 5 NFC). Unfortunately, I was not able to reproduce the issue on my end.

However, I recently had a session with another user experiencing the same behavior, and we found that reverting Remote Desktop Manager back to version 2025.3.31 resolved the issue.

Could you please try reverting to that version and let me know if the issue persists on your side?

If it does, we can continue investigating further together.

Best regards,

Hey Carl,

We tried downgrading to 2025.3.32 and 2025.3.30 (.31 is not available for download it seems), and unfortunately had issues getting setup to test (not 1Password related).

However, my understanding is that the 1Password SSO feature was just added in the 2026 release, based on this forum post: https://forum.devolutions.net/topics/39365/1password-azure-ad-sso#223076. So testing with the old version wouldn't have worked anyway it seems.

I can DM you my email address if you'd like to coordinate on some further investigation

Hello,

Thank you for the additional information, that’s very helpful.

To properly investigate this, I’ve contacted our IT department to help recreate an environment as close as possible to yours (1Password SSO with Entra ID and a Conditional Access policy requiring phishing-resistant MFA with a YubiKey). The goal is to reproduce the full authentication flow, including the encryption key transfer process you mentioned.

Once the environment is ready and I’m able to run through the same configuration steps, I’ll report back with my findings and any potential workaround or fix.
If needed, we can also coordinate directly to gather additional details from your setup.

Best regards,

Hello,

Thank you for the additional details.

One thing that could explain the behavior you’re seeing is if the RDP entry contains user-specific settings that override the credentials configuration.

Could you please verify the following on the RDP entry:

1. right click the RDP entry
2. Go to User specific settings
3. Check if there are any user-specific credentials configured

If user-specific settings are present, they may override the “My personal credentials” setting used by the entry and could lead to the authentication failure you're seeing.
If possible, please also try temporarily disabling or removing any user-specific credentials and test the connection again.

Let me know what you find and we can continue the investigation if needed.

Best regards,

Good afternoon,

I have confirmed that we do not have any User Specific Settings on these RDP connections. For good measure we re-tested and the issue is still occuring.

Thanks!