Can't upgrade to the latest version
The current version of RDM is 2025.3.27.0 and I’m trying to update to version 2025.3.21.0 using the “download and install” option. This is how it used to work, but for some time now RDM hasn’t been updating this way.
Attempting to install from the .msi package downloaded from the website ends with a message asking me to provide the package: Setup.RemoteDesktopManager.2025.2.27.0.msi, but even after selecting it, the update doesn’t go through.
Trying to update using the .exe package also fails because I get information that the older version cannot be uninstalled.
Recommended Answer
Hello,
Thank you for reaching out to us regarding this,
Could you try the solution mentioned in this knowledge base article and let us know if the problem persists:
https://docs.devolutions.net/rdm/kb/troubleshooting-articles/cannot-uninstall-update-rdm/
Best regards,
Samuel Dery
All Comments (4)
I have file Setup.RemoteDesktopManager.2025.2.27.0.msi in this location but still can't update and remove application...
rdm_error.png
Hello,
Thank you for reaching out to us regarding this,
Could you try the solution mentioned in this knowledge base article and let us know if the problem persists:
https://docs.devolutions.net/rdm/kb/troubleshooting-articles/cannot-uninstall-update-rdm/
Best regards,
Samuel Dery
@Samuel Dery - It’s working now, thanks for the resolution:-)
Hello,
Thank you for letting us know. I’m glad to hear that the issue is now resolved and that everything is working correctly on your end.
If you have any other questions or need further assistance, please don't hesitate to reach out. We’re always happy to help!
Have a great day!
Best regards,
Carl Marien