disconnected - Get favorites error: Cannot read properties of undefined (reading 'isCookie')

Hello,

Thank you for your feedback.

On what browser are you using the Workspace extension?

On which space is the Workspace connected to (RDM, DVLS, Hub personal or Hub Business)?

Best regards,

Hello,

Thank you for your feedback.

On what browser are you using the Workspace extension?

On which space is the Workspace connected to (RDM, DVLS, Hub personal or Hub Business)?

Best regards,

@Erica Poirier
Hi Erica,
I am using Microsoft Edge and it's connected to DVLS.

Best regards

Hello,
thanks for the details.
Are you able to log into the DVLS Web interface or via RDM?
Thanks
Stephan

Hi @Stephan Haupt

the login is always possible, but after some time or restart of edge, i have to relogin.

best regards

Hi,

Just to confirm, does the issue occur when you click the Refresh button and when you restart Microsoft Edge? What is your DVLS version?

Are you able to see your Favorites in the Web Interface when logged in with the same user account that shows the error (by navigating to your DVLS in the browser)?

Are you using DVLS over HTTPS with a valid certificate? If the certificate is invalid, your browser will usually display the HTTPS in red with a strikethrough.

Best regards,

Hi!

no its not happening when i click the refresh button. We are using DVLS 2025.2.7.0.
Yes i can see the favorites icons in the DVLS web interface.
Yes i am using a https certificate, its valid.

best regards

Hello,

Thank you for your feedback.

What value is set for the Automatically logout idle users after (minutes) parameter in Administration - Server Settings - Advanced on the DVLS web UI?

Could you increase this value to see if that helps?

Best regards,

Hi,

the value for Automatically logout idle users after (minutes) is set to 0, it has no impact.
best regards

Hi,

Could you enable the “Log debug information” option in the extension settings and then follow these instructions:
https://docs.devolutions.net/workspace/kb/workspace-browser-extension/workspace-browser-extension-troubleshooting-connection-logs#chrome

While keeping the DevTools window open, reproduce the issue. When the disconnection occurs, you should see a row highlighted in red. Click on it and take a screenshot of both the Headers and Response tabs.

Additionally, open the Console tab, right-click anywhere in the output, and select Save as to export the log.

Once completed, please send me the screenshots and the log file via Direct Message.

Best regards,