One-Time password window auto-closes

Published a year ago

We have a customer where we need the OTP password for a domain admin account almost constantly (for every server we log in to) so we want to leave the 'View One-Time Password' window open:

But after 5 minutes, it closes automatically. Is there a setting that prevents this? Our 'clear clipboard' setting is also set to 300 seconds. Maybe there's a correlation?

Best regards,
Thomas

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All Comments (1)

Hubert Mireault

Published a year ago

Hello,

We received a similar request in the past, you can follow the development of this here: https://forum.devolutions.net/topics/43719/prevent-the-onttime-password-otp-window-from-closing-automatically#202365

Here is the reason why it currently works this way:

Originally we did this because we received feedback that when users left the OTP window opened, it generated a log every 30 seconds (since the OTP is regenerated on a timer). This caused issues when people forgot to close that window for long periods, for example overnight, so we added a 5 minute timer that will close it automatically to avoid this, as we figured it would work for most scenarios.

We have an opened ticket for this and have added your thread in that ticket.

Regards,

Hubert Mireault