Devolutions ForumDevolutions Forum

TeamViewer closes on opening entry

TeamViewer closes on opening entry

avatar
sander02

Hi all,

We are using RDM 2024.3.12.0 and TeamViewer 15.58.4.
If I open a TV session from RDM with TV closed, it opens TV, closes TV again, shows the RDM session as active and shows the RDM session as disconnected again.

If TV is already running in the background, it closes it.

This was also with RDM 2024.2.21.0 and existed since the latest TV update.
Is it something you guys can fix, or do I need to open a support case with TeamViewer?

Sander

All Comments (1)

avatar
Tommy Sanders

Hello,

Following a thorough investigation with our developers, we have determined that the issue is directly related to TeamViewer.

Unfortunately, we are unable to provide a resolution on our end.

TeamViewer has initiated their own investigation to address this issue.

You can find more information through the following link: https://community.teamviewer.com/English/discussion/comment/156991?omit_analytics_page_load=true.

Please feel free to reach out if you have any further questions.

Best regards,

Tommy Sanders