Remote destop Manager freezes

Remote destop Manager freezes

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System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
at MSTSCLib.IMsRdpClient10.set_DesktopWidth(Int32 pVal)
at AxMSTSCLib.AxMsRdpClient11NotSafeForScripting.set_DesktopWidth(Int32 value)
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedRDP.Reconnect()
------------------------ extended stack ------------------------
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedRDP.Reconnect()
at Devolutions.RemoteDesktopManager.Managers.ActionManager.Reconnect(Connection connection, Boolean isKeepTabOpen, Nullable`1 forceFullReconnect)
at Devolutions.RemoteDesktopManager.Managers.SessionMenuManager.MnuReconnect_Click(Object sender, EventArgs e)
at Devolutions.RemoteDesktopManager.Controls.EnhancedBarButtonItem.OnClick(BarItemLink link)
at DevExpress.XtraBars.BarItemLink.OnLinkClick()
at DevExpress.XtraBars.BarButtonItemLink.OnLinkClick()
at DevExpress.XtraBars.BarItemLink.OnLinkAction(BarLinkAction action, Object actionArgs)
at DevExpress.XtraBars.BarButtonItemLink.OnLinkAction(BarLinkAction action, Object actionArgs)
at DevExpress.XtraBars.BarItemLink.OnLinkActionCore(BarLinkAction action, Object actionArgs)
at DevExpress.XtraBars.ViewInfo.BarSelectionInfo.ClickLink(BarItemLink link)
at DevExpress.XtraBars.ViewInfo.BarSelectionInfo.UnPressLink(BarItemLink link)
at DevExpress.XtraBars.Controls.CustomLinksControl.OnMouseUp(MouseEventArgs e)
at DevExpress.XtraBars.Controls.CustomPopupBarControl.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at DevExpress.XtraBars.Controls.CustomControl.WndProc(Message& msg)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg)
at System.Windows.Forms.Application.ComponentManager.Microsoft.Office.IMsoComponentManager.FPushMessageLoop(UIntPtr dwComponentID, msoloop uReason, Void* pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
at Devolutions.RemoteDesktopManager.Program.Main(String[] args)

All Comments (10)

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Hello,

What RDM version are you using and what data source type are you connected to?

Could you provide us with more details about when this freeze occurred?

Best regards,

Érica Poirier

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Hello,

Could you test RDM with the Enable API hooking option set to Disabled in File - Settings - Type - Sessions - Remote Desktop?



Let us know if that helps.

Best regards,

Érica Poirier

1c55d1b1-3ddf-437e-af99-8777e7f5cce4.png

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Hello,

What RDM version are you using and what data source type are you connected to?

2024.2.16.0 64-bit


Could you provide us with more details about when this freeze occurred?

Best regards,
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Hello,

Could you please provide us with more details about when this freeze occurred?

Additionally, have you tried disabling the ‘Enable API Hooking’ option?

Best regards,

Tommy Sanders

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Hello,

Could you test RDM with the Enable API hooking option set to Disabled in File - Settings - Type - Sessions - Remote Desktop?

Yes but the issue persist


1c55d1b1-3ddf-437e-af99-8777e7f5cce4

Let us know if that helps.

Best regards,

a0e1565a-7aa0-43cf-b509-67c855486da9.png

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Hello,

Thank you for your screenshot.

Could you please clarify when exactly you encounter this issue? Is it when you are opening RDM, or does it occur during a specific action?

Additionally, could you let us know which version of Windows you are using?

Best regards,

Tommy Sanders

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HI, Tommy,

The version that im using is 2024.2.16.0 64-bit

the issue is after is openned the RDM and try to open or reconnect the RDM is freezes and shown the message unable to reconnect and have go to the task mananger and check say no respoding and I have end task in window.



regards

1f916b8d-a1ca-452f-814e-fa2365315b41.png

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Hello,

Would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
5- Connect to your data source

Best regards,

Tommy Sanders

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Hi, Tommy,

The solution for me was only executed it as administrator.

regards

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Hello,

I'm glad to hear that.

I will proceed to close this forum.

Please do not hesitate to contact us with any further questions.

Best regards,

Tommy Sanders