Cannot connect - Unable to get user information

Published 2 years ago

I have updated RDM to latest version (2024.2.13.0) and now I am completely unable to connect.

The online authentication to the cloud profile is OK, but the app keeps saying "Unable to get user information" in a popup and then another popup appears with 403 errors.

How can I fix this?

All Comments (2)

web

Published 2 years ago

UPDATE: fixed using the "manual migration" guide as explained here: https://forum.devolutions.net/topics/42349/unable-to-get-user-information-error-at-login

Thanks

Jeff Dagenais

Published 2 years ago

Hello,

Thank you for your feedback.

Glad that is now working as expected.

Best regards,

Jeff Dagenais