Unable to get user information error at login

Ctrl + k

Published 2 years ago

I'm able to log into the portal and Hub Personal but when when the Remote Desktop manager launches it says "Unable to get user information" and none of my hub information load. I've uninstalled and deleted the directories in Program Files. I've also seen a 403 error in the desktop client when starting the application and logging in. What should I do next to correct?

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Devolutions Hub Personal legacy decommissioning - Devolutions Documentation

All Comments (2)

Jeff Dagenais

Published 2 years ago

Hello,

I suspect that you are on our old platform of HUB Personal. Could you follow the steps in this article to be sure that you are migrated properly
https://docs.devolutions.net/hub/kb/hub-personal/how-to-articles/hub-personal-legacy-decommissioning/

Best regards,

Jeff Dagenais

garretthunter

Published 2 years ago

Thank you very much! That worked :)