Constant License Window Popup and "serial number not valid" message after upgrade to 2024.2.8.0
Good morning!
I just upgraded my main laptop to v2024.2.8.0. After doing that, I got the message that the version I was running is higher than the maximum set in the teams database.
So I upgraded the main SQL Server version to match. After doing so, every time a user connects, they now get the user license manager window pop up if they are an admin, or "No Enterprise License Found" message if they are a user.
When connecting to the DB as the SA account, It also pops up the license manager. When I go in and click "Assign Missing" then save, it tells me "Your serial number is not valid." and won't do anything. After closing that pop up window a few times, sometimes it will let you do work, and sometimes not.
I modified the "Minimum Version" to 2024.1 so that I could actually connect from a machine I haven't upgraded yet. I connected to the DB no problem. and went in to check on the license. When I did, and clicked Save, I got the following message:The UPDATE permission was denied on the column 'Licenses' of the object 'DatabaseInfo', database 'DBNAMEHERE', schema 'dbo'.
Microsoft.Data.SqlClient.SqlException (0x80131904): The UPDATE permission was denied on the column 'Licenses' of the object 'DatabaseInfo', database 'DBNAMEHERE', schema 'dbo'. at Microsoft.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at Microsoft.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at Microsoft.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, SqlCommand command, Boolean callerHasConnectionLock, Boolean asyncClose) at Microsoft.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady) at Microsoft.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted) at Microsoft.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean isAsync, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest) at Microsoft.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry, String method) at Microsoft.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry, String methodName) at Microsoft.Data.SqlClient.SqlCommand.ExecuteNonQuery() at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteNonQuery(String sql, IDbDataParameter[] parameters, Int32 commandTimeout) at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteNonQuery(String sql, IDbDataParameter[] parameters) at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveLicense(DataSourceLicense[] licenses) at Devolutions.RemoteDesktopManager.Business.DataSources.BaseConnectionDataSource.AddOrUpdateLicense(DataSourceLicense license) at Devolutions.RemoteDesktopManager.Managers.SecurityManager.SaveLicense(DataSourceLicense license) at Devolutions.RemoteDesktopManager.Managers.CurrentDataSourceSecurityManager.SaveLicense(DataSourceLicense license) at Devolutions.RemoteDesktopManager.Forms.FrmSecurityManagement.EditLicense(LicenseEditMethod licenseEditMethod) at Devolutions.RemoteDesktopManager.Forms.FrmSecurityManagement.ButEditLicense_ItemClick(Object sender, ItemClickEventArgs e) at DevExpress.XtraBars.BarItem.OnClick(BarItemLink link) at DevExpress.XtraBars.BarBaseButtonItem.OnClick(BarItemLink link) at DevExpress.XtraBars.BarButtonItem.OnClick(BarItemLink link) at DevExpress.XtraBars.BarItem.PerformClick(BarItemLink link) at DevExpress.XtraBars.BarItem.PerformClick() at Devolutions.RemoteDesktopManager.Forms.FrmSecurityManagement.GvLicense_RowCellClick(Object sender, RowCellClickEventArgs e) at DevExpress.XtraGrid.Views.Grid.GridView.RaiseRowCellClick(RowCellClickEventArgs e) at DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.ProcessClickEvent(DXMouseEventArgs e) at DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.OnDoubleClick(MouseEventArgs ev) at DevExpress.Utils.Controls.BaseHandler.ProcessEvent(EventType etype, Object args) at DevExpress.XtraGrid.Views.Base.Handler.BaseViewHandler.ProcessEvent(EventType etype, Object args) at DevExpress.XtraGrid.GridControl.OnDoubleClick(EventArgs ev) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message& m) at DevExpress.XtraGrid.GridControl.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam) ClientConnectionId:b8c2b71a-055f-44c8-8874-29c3d7e04e06 Error Number:230,State:1,Class:14
Reminder, I am logged in to the RDM Session as sa, and RDM is set to manage the accounts, DB, etc.
When I exit the License Manager and go back in, I see the following license information:
Valid until: Friday, January 31, 2025
Remote Desktop Manager
Team
Please assist as soon as possible, as I now have about 12 users on my team who have upgraded to the latest version and can no longer utilize RDM, so they are at a complete standstill!
Thank you!
--- Chuck
Overgaard, AZ (-7 MST / Zulu Year-Round)
RDM Version: 2025.3.11.0 64-Bit - MSSQL - Daily Usage
RDM Version: 2025.2.28.0 64-Bit - MSSQL - VM
Hello,
Could you send me your serial key via Private Messages?
I will have a look!
Best regards,
Etienne Lord
just to link it here: No enterprise license found after update (2024.2.6.0) (devolutions.net)
there are more people with such a problem...
Brgds Andreas
Hello,
Could you send me your serial key via Private Messages?
I will have a look!
Best regards,
Etienne,
I highly doubt it has anything to do with the key. If I use an older version, it works perfectly fine.
As long as there is no update done to any 2024.2.x version, the software works 100% flawlessly as it did prior to installing v2024.2.8.0.
If I use v2039.x.x.x, I have absolutely no issues with the key, licensing, or anything else.
@Deas provided a link to the other topic where folks are having a very similar issue.
Anything past 2024.1.x.x.x breaking stuff for users all over the world (literally).
--- Chuck
Overgaard, AZ (-7 MST / Zulu Year-Round)
RDM Version: 2025.3.11.0 64-Bit - MSSQL - Daily Usage
RDM Version: 2025.2.28.0 64-Bit - MSSQL - VM
Hello,
The new version 2024.2.10 is now available for download with fixes for the license issue.
https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.2024.2.10.0.exe
Let us know if that helps!
Best regards,
Érica Poirier