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Jump session with templates

Jump session with templates

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Iain

Hi,

I have set up a jump session, jump host is running 2023.3.39 agent is setup and there is no data source configured.
On my work station I have 2023.3.39 I have configure a session in my personal vault as a jump server and its has the option enabled to be a jump host.

The issue I am having is when using a session entry that is a host type with templates configured.
Here is the view I get when I luanch the session without using the jump host:



However, when I run the session on via my jump host I get:



I am guessing this is because its looking for the templates on the jump data source rather than the client side?

Thanks
Iain

Version 2026.2.11.0 64-bit
Data Source SQL

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All Comments (8)

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Stéfane Lavergne

Hi,

Correct, we should/most resolve the template on the client prior to doing the jump. I've logged the issue.

Best regards,

Stéfane Lavergne

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Olivier Savoie

Hello,

We've fixed the issue internally and will be available starting from the version 2024.1.29.0 of RDM.

Regards.

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Iain

Updated this morning and can confirm this now works a treat!
Thanks for sorting.

Thanks
Iain

Version 2026.2.11.0 64-bit
Data Source SQL
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Iain

Hi running version 2025.1.29.0
Appears launching a session with template group does not load the templates:

Session is setup as follows:

When opened normally template group contains:

When opened via a Jump with latest version also installed I now get



Thanks
Iain

Version 2026.2.11.0 64-bit
Data Source SQL

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Samuel Dery

Hello,

Thank you for your reply,

For others that may encounter this problem, Iain mentioned in a case that updating to 2025.1.30.0 resolved the issues,

Best regards,

Samuel Dery

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Iain

Morning,

This is present again on 2026.2.11

Launching a host session via jump (jump is using agent and has client installed)
I am now seeing a blank template list


I've checked the entry and its pointing to a group

Group consists of several entries

Launching the same session with out a jump works correctly

Thanks
Iain

Version 2026.2.11.0 64-bit
Data Source SQL

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Richard Markiewicz

Hi @Iain

Sorry for the trouble. Are you using RDM Jump (Agent) on the Jump Host? Or Devolutions Agent? Or perhaps you have both side-by-side, in which case; does it work if you use RDM Jump but not Devolutions Agent? Or vice-versa?

Please let me know if something isn't clear

Kind regards,

Richard Markievicz

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Iain

Apologies for the delay.
I have tried on the same jump with Agent and Jump host. Same behaviour on both. No templates appear in my template list.

Thanks
Iain

Version 2026.2.11.0 64-bit
Data Source SQL