RDP session not work anymore after RDM 2023.2.5.1

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RDP session not work anymore after RDM 2023.2.5.1

Hello

after updating last version of RDM in a Intel Mac with Ventura 13.4 and RDP app 10.8.4 (2111), each RDP connection i try to execute doesn't launch RDP app.

No error message, simply RDP does't start.

I try also to open RDP app before using RDM but same result.

Any ideas?

Thanks a lot

All Comments (30)

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Hi,

I'm assuming you are launching your session in external mode? Are you getting any error when launching your session?

Best regards,

Xavier Fortin

Hello Xavier

manual open RDP App and launch session work.

Same operation from RDM doesn't without any error.

It's possible to downgrade to previous version on RDM and try to reproduce the issue?

Can you send me a link for version 2023.1.12.0 (May 29, 2023)?

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Sure, here you go: https://cdn.devolutions.net/download/Mac/Devolutions.RemoteDesktopManager.Mac.2023.1.12.0.dmg

Best regards,

Xavier Fortin

Hello

i confirm that previous version work like a charm.

I ask you to make internal check

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Hi,

As mentioned, we will need more information to investigate your issue.

Do you launch in external mode? What happens when you try to launch? Is an error message shown? Can you provide a small video demonstrating the issue?

Best regards,

Xavier Fortin

Hello Xavier

this is a printscreen of an RDP session that work in 2023.1.12 but doesn't work in 2023.2.5.1

Whether I use direct opening or via template, after asking for the credential from linked folder, the Microsoft RDP app doesn't start.

No error message, simply doesn't start RDP.

thanks

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Hello

I think I located a potential regression with launching the external Microsoft RDC application.

Can you tell me what you have configured on the connection under RDP > Display > Remote Desktop Size?

If "Remote Desktop Size" is set to anything other than default, try reverting it to "Default" and let me know if that works around the problem.

Please let me know if something isn't clear

Thanks and kind regards,

Richard Markievicz

Hello

you are right! RDC session work only for "Defaul".

All my sessions are in "Full screen" and i use some template to open with different resolutions.

I revert to previous version and wait for resolution.

Thanks

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Hello again

Thank you for the update. I've sent these comments to the RDM Mac team and they have a ticket open to address this. We will post back here once the fix is available.

I apologize for the inconvenience

Thanks and kind regards,

Richard Markievicz

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Hi,

I'm having the same issue and the work around does not work.

version 2023.2.5.1

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adding that I have Microsoft RDP Client Version 10.8.4 (2111)

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Hello telmop

Just to confirm - you're using the "External" mode in RDM (you expect the MS RDP client to open)?

Thanks and kind regards,

Richard Markievicz

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Correct.

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Correct.

Hello

If the given workaround doesn't work for you, the best thing to do could be to export one of the problematic entries as an .rdm file and send to me (either by PM or to support@devolutions.net mentioning this forum thread). Make sure you don't include credentials in the export.

I can have a look and see if a combination of settings is causing this behaviour, or if the issue is elsewhere. As far as I know, the regression only relates to the screen sizing settings.

Please let me know if something isn't clear or you have further questions

Thanks and kind regards,

Richard Markievicz