RDM 2023.1.15.0 copy Username & Password not working.

Hello,

Thank you for reporting this problem.

Could you please follow the instructions on the Clipboard Diagnostic article to see if you will find the root cause of this problem?

Best regards,

Hello,
unfortunately is not working as expected.
Into notepad paste only username and I'm not able to configure clipboard diagnostic as described in the article (see screenshot)

Hello,

Thank you for your feedback.

What data source type are you connected to?

Is the View Password permission enabled for your user account in RDM?

Have you tried instead of Equals option when adding Notepad in the Allowed list, using Starts with?





Then, when you do the Copy-Paste operation, do you see the Notepad application in the Allowed list section?



If that still doesn't help, please send us the Clipboard diagnostic report if it contains any relevant information.



Best regards,

Hello,
What data source type are you connected to? --> SQLite

Is the View Password permission enabled for your user account in RDM?



Have you tried instead of Equals option when adding Notepad in the Allowed list, using Starts with? --> Same behavior as "equals"


Content of Clipboard diagnostic logfile:
-----------------------------------------------------------------------------------------------
Data source type: SQLite
Running architecture: 64-bit
Culture: en-US
OS: Windows 10 Version 22H2 (OS Build 19045.2728) 64-bit

===============================================

<pre>
Clipboard Diagnostic Report
</pre>
-----------------------------------------------------------------------------------------------

Hello,

As a test, could you give a portable version a try and tell us if the issue still remains?

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager.exe

Best Regards,

It seems that a person has the same problem as me,

https://forum.devolutions.net/topics/38978/the-option-copy-login-and-password-does-not-work

and he goes absolutely according to the same tips as I did earlier, but alas, they will not help in advance ((what happened in version 2023, since if you roll back to 2022 everything works there

Hello,
with portable version it works only copying username and password separately from "View password" box. I tried on another win10 machine, and copy username and password it seems copies only password (first Ctrl+V copy password, second Ctrl+V copy nothing).

We really hope that the developers will fix a very convenient and necessary function of simultaneous copying of login and password (quite a lot of releases have passed, but it still does not work). If I log into an RDP session from a stationary PC, I remotely launch RDM in this RDP session and try to work with the Login and Password Copying function there, it does not work in the remote session (disabling the clipboard does not help), I do work only in the RDP session, RDM is inside there

Hello,

We will continue to investigate the behavior with the engineering department.

Best Regards,

Hello,
today, with RDM 2023.1.29.0 and some windows updates, the Copy Username & Password works again. At this point I am no longer able to determine if the problem was rdm or windows....
it works again. At this point I am no longer able to determine if the problem was rdm or windows....
Let's hope it continues to work for a long long long time.
Kind regards
Davide

Hello Davide,

Thank you for your feedback!

We are glad to see that the recent Windows updates seem to have fixed this issue.
Do not hesitate to contact us again if the issue ever resurfaces.

Best regards,