No enterprise license found
I just updated to 2022.3.14.0 and now the application is unusable. I've lost access to all my connections.
Administration > Licenses shows a valid license. When I open the application, everything appears to work normally.
When I try to search in the navigation pane, every connection/credential disappears and just says "No enterprise license found". If I exit out, all appears normal again when I log back in (all connections appear in navigation pane). Instead of searching, just trying to open a connection, and the License administration window opens and shows my valid license.
All Comments (47)
Hello,
Thank you for contacting us on that matter!
Would it be possible to confirm that the license has been assigned to the user you are currently logged with as well? To do so, please refer to this link: https://help.remotedesktopmanager.com/rdm_administration_assign_licenses.html
Also, what type of data source are you currently using?
Best regards,
James Lafleur
License is assigned, appears to be anyway. If I go to Administration > Licenses - click the assign button as shown in the documentation, my user is listed and "Assigned" is checked.
However, in the scenario above, when it opens the Licensing administration when I try to open a connection - when I click the assign button, no users are listed.
Hello,
Thank you for your swift reply!
Would it be possible for you to create a portable installation of RDM and see if this issue still occurs? To do so, you will need to do the following:
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager64.exe
5- Connect to your data source
I would like to know if the issue is tied to the local installation of RDM.
Best regards,
James Lafleur
That seems to work. I didn't need to reconfigure anything and seems to be working properly out of the portable folder.
Hello,
What type of datasource are you using?
regards,
Alexandre Roy
SQL source. I've tried uninstalling and reinstalling to no effect.