Data source requires a Remote Desktop Manager versior lower or equal than 2021.2.28.0 error after update
Data source requires a Remote Desktop Manager versior lower or equal than 2021.2.28.0 error after update
Our Remote Desktop Manager tool recieved an update overnight and since this update, we can't use the tool anymore.
As soon as we open the tool we get an error that we need a version of 2021.2.28.0 or lower.
We don't want to downgrade, so we updated the Devolutions Server and the Server Instance to the latest version as well, but that didn't help.
What can we do about it?
All Comments (5)
Hello,
You will need to go in the web interface of your Devolutions Server, go to Administration > System Settings - Version Management and change the values to 2022.1.0.0 / 2022.1.99.0 for the min/max (or other values).
KB: https://helpserver.devolutions.net/dss_versionmanagement.html
Best regards,
Richard Boisvert
Thank you for your reply.
Problem is that we changed to Office 365 login and that doesn't work anymore. So when I try to access the web interface, I can't access it.
Can we change those settings also through another method? Local config files or something?
Hello,
You will need to go in the web interface of your Devolutions Server, go to Administration > System Settings - Version Management and change the values to 2022.1.0.0 / 2022.1.99.0 for the min/max (or other values).
KB: https://helpserver.devolutions.net/dss_versionmanagement.html
Best regards,
Hello,
As you can't connect on your system anymore, please send an email to service@devolutions.net and we will send you a link to book an emergency session. Please include a reference to this forum's thread in your message.
Best regards,
Érica Poirier