RDM and Bomgar
I have followed the forums I can find on connecting RDM to bomgar, however I am still having an issue. I copied over the rep file, and it now allows me to select the site in settings, however when I try to launch the connection it fails at that point giving me a bomgar jump screen not showing the device, however I can search for and locate the device in my jump hosts. Not sure what I am doing wrong here. Anyone have any additional suggestions? Anyone been able to get this to work?
All Comments (9)
Hello,
Thank you for contacting us on that matter!
As mentioned here https://forum.devolutions.net/topics/13926/new-addon--bomgar-representative-console, we will troubleshoot this issue in this new forum thread.
Would it be possible for you to provide us with screenshots of the configuration of your entry? Also, which version of RDM and what type of Data Source you are currently using?
Best regards,
James Lafleur
RDM version is 2021.2.26.0 free version.
What ever datasource it is using when I installed the application.
I am not getting an error message now. I had to copy the bomgar-rep.exe file to the parent folder following one of the other forum topics. When I click on a server this window:
However if I look at my list of jump clients, I see this:
and I can connect to it thru bomgar.
Is this what you mean by COnfiguration:
This is how i created the session:
Hello,
Thank you for your quick reply!
Does the same issue occur if you enter your credentials in your "Bomgar Representaitve Console" directly?
Best regards,
James Lafleur
If I open the Bomgar Rep console, I have no issue accessing any of my jump clients, or jumping to a PC that does not have the jump client on them. I am more then willing to allow someone to connect to my screen to see what steps I perform and figure out where I am going wrong.
Hello,
Perfect! In that case, could you please go under Help -> Submit a support ticket in RDM and make sure that both of the options in this window are checked? Doing so will open a case with us and provide us with more details about the configuration of your data source and you're version of RDM.
Through this ticket, I will be able to provide you with a link to schedule a remote session at your convenience to take a closer look at this issue. Just make sure to mention this thread in your ticket and I will make sure to be the one to handle this case.
Best regards,
James Lafleur
The ticket has been submitted. Thank you very much for the assistance.
You are more than welcome! Your ticket has been assigned to me and this forum thread will be updated once a solution for this issue will be found.
James Lafleur