RDM Backup Devolutions Login Waiting - Hangs

Hello,

Would it be possible to update your version of RDM, I was unable to replicate your issue. Here is the link: RDM Free Download

That being said, if you go in File - Devolutions account and connect with the Application password as a workaround. Do you still get the issue?
Here is the topic about this way of sign-in : Application Password



Best regards,

I have the same issue. I just installed the app on a new computer and still have the issue. I downloaded the app directly from your site just a few minutes ago, so hopefully it's the latest version.

BTW. This started happening on the last update I installed. I have tried deleting my devolutions account and recreating. Now, when I try to 'register' it doesn't even bring up the login screen, but if I click on "create a new acct" it goes to the devolutions site and opens up my acct.

Hello,

Thank you for contacting us on that matter!

Would it be possible for you to go under the Help section of RDM and use the Submit a support ticket option? In doing so, we will be able to request screenshots of your current configuration and see what might cause this issue.

Just make sure to mention this forum thread in the description of your case.

Best regards,

Done

Dear support team, was this issue fixed? or i should ask, do we have a fix for this issue? I have been dealing with for a while. Not able to connect via client (using the lates version). Thank you in advance.

Dear support team, was this issue fixed? or i should ask, do we have a fix for this issue? I have been dealing with for a while. Not able to connect via client (using the lates version). Thank you in advance.

The support team was able to resolve this issue for me. But, I can't for the life of me remember how. It would be great if they could either post the solution here for people to find it or to fix the problem in the software.

Hello gonzalo01,

This issue should no longer occur on the latest version of RDM. Since the issue persists for you on the latest version, would it be possible for you to open a support ticket as well by going under Help -> Submit a support ticket? We will see what can be done and post the solution here once it is found.

Just make sure to mention this forum thread in the description of your support ticket.

Best regards,

I did open a ticket, here are some screenshots that may help. Thank you.



Hello gonzalo01,

This issue should no longer occur on the latest version of RDM. Since the issue persists for you on the latest version, would it be possible for you to open a support ticket as well by going under Help -> Submit a support ticket? We will see what can be done and post the solution here once it is found.

Just make sure to mention this forum thread in the description of your support ticket.

Best regards,

Hello,

Thank you for your swift reply!

The agent in charge of your case, 00023155, will reply to you shortly. Once a solution will be found, an update will be posted on this forum thread.

Best regards,

Hello,

Thank you for your patience.

The beta of the new version 2023.1 is now available.
Could you download this beta and try again to see if this issue still occurs?
You could download this beta version from:
https://cdn.devolutions.net/download/Devolutions.RemoteDesktopManager.Bin.2023.1.8.0.zip

The new version should be available next week.
Best regards,

Hello, I have the same issue, latest version, please help

Hello GiammaTheo,

Thank you for reaching out to the Devolutions support team.

Could you please provide more specific details?
Since this thread has exhibited various behaviours over the years, any screenshots or steps to reproduce would greatly assist us in investigating these issues.

Best regards,