Splashtop Integration Questions (Request)

Hello,
We generate a temp file with the extension .url to open Splashtop. I have sent a message to my contact at Splashtop and I will check with them what we can do to improve the integration.

Regards

Awesome. I also wrote to Splashtop about some improvements they could implement in Splashtop itself and also told them that I'm using RDM to integrate and to look into improving the integration.
Looking forward to results.

Hello David

What's the current status of the Splashtop Integration?
We want to switch from Teamviewer to a new solution and are testing Splashtop and ISL Light at the moment.

Thanks and kind regards
Patrick

Hello,
We generate a temp file with the extension .url to open Splashtop. I have sent a message to my contact at Splashtop and I will check with them what we can do to improve the integration.

Regards

Hello,
We don't have a good way to do an integration. They don't offer an SDK. Do you know if we could call an url or invoke a command line?

Regards

Hi

I dropped them an email, asking about any integration possibilities. Will let you know what they answer.
ISL Light seems to be integrated very well? Is there one in particular you would say is the most integrated remote support tool?

Regards
Patrick

Hello,
Good news. We are now in contact with the Splashtop team and we have now everything we need to improve our integration. We hope to have something at the beginning of 2024.

Regards

Hi David

Great to hear that you are in contact with Mark. Sounds like a real great company.

While you are Integrating, here are some features we would of be to see, which we missed until now.

-Display the status of a remote machine in RDM (online or offline)
-Easy Import of new entries from Splashtop into RDM
-Session recording (so opening Splashtop in RDM and not just an external window)
-Option to choose if I want to access a machine with the saved password or ask for permission (if you know someone is sitting in front of it)

Looking forward to test it.

Cheers
Patrick

Hello Patrick,

Thanks for the ideas. We're thinking of creating a dashboard entry for Splashtop in RDM, where you could list your hosts from Splashtop, and open them from there. We will have to look at what the API offers for the details of the functionalities, but it will be inspired by the type of dashboard we have for something like CyberArk.

Regards,

Hi Patrick,

Could you clarify what you mean when you say:
-Option to choose if I want to access a machine with the saved password or ask for permission (if you know someone is sitting in front of it

What is the behavior you want with that exactly.

If there's anything we need to activate in Splashtop could you provide screenshot.

Regards,

Hi Olivier

With Teamviewer you can double click an entry in the Host List and it will connect to it without asking the user in front of it to allow the session, if you saved the password in the entry. But if you right click the entry and say "ask for permission" it will ask the user if you want to allow the remote support.

Hope that clears it up!

Cheers
Patrick

Hi Patrick,

I found this https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/115004192946-What-is-the-Request-Permission-option
I think by setting it to : Reject connection after request expires (At login screen, allow automatically)

• A popup shows on the remote computer to Accept or Decline, if nothing is clicked within a period of time (30 seconds), the connection will automatically decline. If the computer is not logged into a user, and is at the login screen, it will bypass the request permission option and connect automatically.

I did some test and I think with that you should have the behavior you're looking for. Let me know if you have anymore questions.

Regards,

Hi Olivier

Thanks that works for us!

How is your integration and fhe dashboard entry coming along? What is possible now?

Kind
Regards

Hi Patrick,

We just finished implementing the new Splashtop Dashboard entry, you'll be able to Connect to your computers, Import Splashtop entries from it and see if your computers are online or not. This feature will be available starting from the version 2024.2.0.0 of RDM.

Regards.