SSH Entry Error

Hello,

Thank you for contacting us on that matter. Remote Desktop Manager has now a selection of algorithms for the SSH session type. Please note that the unsecured ones are not enabled by default. We therefore recommend that you check the algorithms directly on your server for security purpose.

Here is a topic with more information: https://kb.devolutions.net/rdm_ssh_algorithm_support.html

Best regards,

Hi Christine - Yes, I have already enabled all algorithms by default under options in RDM. Prior, I was receiving an algorithm error until I turned them all on. Now I receive the error above.

Hi, yes my bad I meant to send this topic related with your error: https://kb.devolutions.net/rdm_error_code_fail_1_non_speciffic_error.html

But it is also link to the algorithm. Have you restarted RDM for it to take effect?

Best regards,

:) No worries, your team has the best response time and forum community out of any vendors I work with.

Unfortunately even after a restart (and then confirming all were checked in options again) I still receive that same error. The device is a Cisco router, slightly older, and I'm not sure what it supports. The entry is also set to "default" and isn't set to custom, so no override.

Thank you for your comment, greatly appreciated 😊

I have been poking around with a colleague and the only thing we could think of, is that maybe some in the list where not activated?

You have check the four tabs available?

Best regards,