Keep template name on use

Hello,

Thank you for contacting us. The Keep template name on use in the Template setting, if enabled, will when creating a new entry from template use the information
in the Template name of the template and copy it in the Name of the new entry.

Keep template name on use location:



Template example with option enabled:



Result when creating an entry:




Best regards,

When I create an entry from a template, the name field is always prefilled with the template name, regardless of whether this option is activated or not.

Hello,

Could you provide me the version of your RDM and the type of the entry template, since I'm unable to replicate the issue.

Best regards,

RDM 2020.2.20.0 with DPS 2020.2.10.0 Datasource

My Templates are Account, Credential, Folder, RDP, TeamViewer, Host,...

I have also deleted the Folder Template and created a new one. Still the same.

Thank you for this information.

I was able to replicate your issue and I have created a bug ticket for further investigation. The behavior is different in a SQL server data source for the same option.

Best regards,

Hello @kritzinger,

Your issue has been fix in the latest release of DPS and RDM that you can find on our website.

https://server.devolutions.net/home/download
https://remotedesktopmanager.com/home/downloadenterprise

Here is also the link to properly upgrade your application: https://helpserver.devolutions.net/upgrade_rdms.html

That being said, if you would require assistance in this upgrade please contact our team at ticket@devolutions.net.

Best regards,

Hello,

do you mean DPS 2020.3.8.0 and RDM 2020.3.12.0?
becaus i cant finde any hint of this fix in the release notes.

do i need to update both for this fix to work?

Regards

Hi kritzinger,

I got the information from the ticket we created for the engineering for this issue DPS-4461.

Yes you need to upgrade both and it is also to respect the schema of the applications.

Best regards,

Hello,

i have upgraded to RDM 2020.3.14.0 and DPS 2020.3.8.0.
For me the problem still persists. Can you reproduce it?

Regards

Hello Kritzinger,

Thank you for your swift reply! Since this issue persists with these version, would it be possible for you to create a portable version of RDM and see if it still occurs with it?
To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager64.exe
5- Enter your current serial
6- Connect to your DPS by adding a Data Source under File -> Data Sources

Best regards,

Hello,
the problem also persists in the portable version, as I expected.

I don't quite understand why you're bothering me to find the problem.
Can't reproduce your problem on your side?

Regards

Hello Kritzinger,

Thank you for performing this test!

I think we might a found a workaround for this issue. Are you by any chances using the web interface of DPS from time to time to create your Template?
Could you please go in the properties of one of your Template through RDM, make sure that the option "Keep template name on use" is unchecked, and then click on "Ok" to close the window? Once this is done, try to create a new entry using this template and see if it still use the name of the Template.

Best regards,

Hello,

I have no idea how you come up with these suggested solutions.
For me they did not work.

Isn't it possible to make a permanent fix instead of trying workarounds?

Regards

Hello Kritzinger,

The workaround was only a way for you to be able to use this feature until a fix is found. That being said this issue has been reported in DPS-4504 and I will contact you once I will have an update on that matter.

Best regards,

Hello,

I thought this problem has already been fixed.

Yes, please keep me informed when a public fix is available.

Regards