RemoteDesktopManagerFree.exe is crashing every few hours\min

RemoteDesktopManagerFree.exe is crashing every few hours\min

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Event Log Error

OS - Windows 10 Pro \ 10.0.17763

Faulting application name: RemoteDesktopManagerFree.exe, version: 2020.2.16.0, time stamp: 0x5f03b066
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.17763.1075, time stamp: 0xd80081f6
Exception code: 0xc0000409
Fault offset: 0x000000000000c706
Faulting process id: 0x3b04
Faulting application start time: 0x01d6668660d3b65f
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager Free\RemoteDesktopManagerFree.exe
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report Id: edfe4069-5b75-44e1-ac85-2e49fd4848e4
Faulting package full name:
Faulting package-relative application ID:

All Comments (3)

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Hello,

This error has been reported several times on our forum as you can see
https://forum.devolutions.net/topics/29166/frequent-crashes-on-
https://forum.devolutions.net/topics/31771/rdm--crashes-when-opening-either-multiple-rdp-connections-or-more-past
https://forum.devolutions.net/topics/32788/remotedesktopmanager-keeps-crashing

Is your Windows 10 up to date? Updating Windows 10 to the latest release should help regarding this error.

Best regards,

Jeff Dagenais

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Yes - I am running it on my work laptop which it recently patched and usually up to date in terms of MS Patches as managed by centralized IT Team.

No other application crashes except RDM.

Faulting application name: RemoteDesktopManagerFree.exe, version: 2020.2.17.0, time stamp: 0x5f14d5f4
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.17763.1075, time stamp: 0xd80081f6
Exception code: 0xc0000409
Fault offset: 0x000000000000c706
Faulting process id: 0x4470
Faulting application start time: 0x01d66a6c49edd3bb
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager Free\RemoteDesktopManagerFree.exe
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report Id: c658df59-2251-4b8b-ad4e-62077c9beb37
Faulting package full name:
Faulting package-relative application ID:

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Hello,

Would it be possible for you to go under File -> Options -> Types -> RDP and set your "RDP Engine" to either "RDP (FreeRDP Latest)" or "RDP (FreeRDP 7.0t)" and see if this issue persists?
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Unfortunately, as mentioned by my colleague, this issue is related to Windows itself, not RDM. That being said, this workaround could help.

Best regards,

James Lafleur