Several portions of the site not working

Several portions of the site not working

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vt

Several portions of your web site don't seem to work. For over a week, I've been getting the error message

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

I checked but couldn't find any alternative pages on your site. And these URLs are top Google results, no less.

Here just two of many examples:

https://help.remotedesktopmanager.com/credentials_redirection.htm
https://help.remotedesktopmanager.com/kb_importcredentialskeepass.html

All Comments (4)

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Etienne Lord

Hello,

We did some changes with our Help documentation which could indeed lead to that message, you were looking for those specific topics?

Best Regards,

Etienne Lord

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vt

Hi Etienne,

I wasn't exaggerating, there were about 15 topics I looked for in the last 7 days and I received this message. To be clear, we are not only speaking about Google top results from searches such as "remote desktop manager credential redirection", but also links from within your application itself.

Click the question mark sign next to the field "Typing macro" (Property Window Lastpass) --> dead end
Click the question mark sign next to the field "Install Plug-In" (New Credential Window Keepass) --> dead end
Click the question mark sign next to the field "Name ID" (New Credential Window Lastpass) --> dead end

This is what I collected in just 3 minutes of searching and I don't want to spend more time on this. But I think it shows that you have quite a few documentation bugs.

As a general rule, I recommend that you don't just delete pages when moving them to a new location but rather leave an automatic redirect until you are sure you really removed any references in your own software and search engines are updated.

Best regards,
Viktor

avatar
vt

But yes, if you could give me more information about credentials redirection or point me to the correct page, I'd appreciate it.

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Christine Breault

Hello,

Thank you for your interest in our Online Help. We are in the process of transferring a major part of our topics into Knowledge Base documents for our community which you can access from this link: https://devolutions.atlassian.net/wiki/spaces/DEVO/overview 

Here is the credential redirection topic link you requested: https://devolutions.atlassian.net/wiki/spaces/DEVO/pages/935002135/Credential+Redirection?atlOrigin=eyJpIjoiMzlkZWU4MTE1NDI4NDBhMmJmMWFjZjUzZDBlNWQ3Y2IiLCJwIjoiYyJ9 

Best regards,

Christine Breault