Integration between RDM and Autotask

What kind of integration do you see?

Regards

Hi,

Have an option in Autotask that adds the device to RDM, for example an RDP connection on a station and that allows to connect to it from RDM as well as Autotask. Also, access to RDM data via the customer's web portal in Autotask for access to their documentation. Linked the inventory of AEM and Autotask in RDM (wow I fancy a little, but would be really cool)

Unfortunately there is currently no API for Datto | RMM (Autotask)
Maybe to get started (And as we use here) with some variables which then start the RDP functionality from RDM.
We created a session CMD line:
Start: $AEMGUID$ (variable: "C:\Program Files (x86)\CentraStage\Gui.exe")
Arguments:$AEMCAG$$CUSTOM_FIELD3$ (variable AEMCAG : cag:///?type=rdpclient&deviceid=)

Where the custom fields are filled with:
CUSTOM_FIELD1:Hostname
CUSTOM_FIELD2:Description
CUSTOM_FIELD3:DeviceId
and:
Variable $AEMWINDOW$ : {WINDOW: $CUSTOM_FIELD1$ - $COMPANY_NAME$ - AEM}

Custom fields 1 and 2 (together with Company Name) we use for the session name and (option. 2MFA@Autotask could give probs first time starting a session) for injecting the credentials to the correct form (using Macro in Event - After connect:($AEMWINDOW$$AEMCREDENTIALS$) and logging in, so they are not mandatory for start the RDP. only DeviceId is needed for starting the session.
This allows users from RDM to start the relevant RDP as happened in Datto | RMM (autotask).




Recently a new function has been added, namely Web RDP. With this you only have to add the DeviceId to the address to start this RDP via https Weblink:
https://merlot.centrastage.net/csm/remote/rto/-DeviceId-
Unfortunately no possibility to auto inject the credentials in this Web RDP yet for me ..... Maybe the specialists @ Devolutions can ?

Regards, Marcel

Ai... Some errors, hahaha That Green Smileys + D

+1

For a simple integration I would like to suggest taking a similar approach as was taken for the Confluence integration outlined in the following forum post:
https://forum.devolutions.net/topics/26484/atlassian-integration

By setting a custom field with the customer ID, this would enable us to bring up the Autotask customer card, which gives access to customer information, notes and tickets.

I've already tested this using the "Confluence URL field" and it works great except for the fact that there is no way to set the credentials.

This same approach would also work for other platforms such as Datto RMM (where you could add a custom field with the unique site/device ID) and Sharepoint.

With kind regards,

Timoer Vandecruys

@tvdc

I like this idea. I think it's powerfull and simple at the same time.

Regards

We are trying to use the API of AutoTask to get the configuration items (https://webservices19.autotask.net/atservicesrest/swagger/ui/index#/).
Then use the API of RDM or Devolutions Server or just a Microsoft SQL Server.

What would you recommend us to do?

@yuranloones,

What are you trying to accomplish exactly?

Could you provide us more information on your scenario please?

Best regards,

In AutoTask we can get "configuration items" which consist out of Device Name, ip, username, pwd,...
We will use a server to push this info into the SQL database, but we are not sure if this is possible.
The goal is that all the info we already have in AutoTask would be available in RDM.

Hello,

Thank you for your swift reply!

Is it possible for you to export these configuration items in a CSV format? If so, these could be imported into your SQL Server data source by following the steps listed here: https://help.remotedesktopmanager.com/importcsv_strategies.html

Unfortunately, adding these items automatically into your SQL database through AutoTask is not something that will be supported by RDM.

Best regards,

Hi

Thanks for the idea. We managed to import the data via the Wizard.

Would it be possible to integrate this wizard into an API? In that way everybody would be able to use their own scripts to import big amounts of data.

(For clarity, now we have a simple csv file with the data. Currently, we need to import this through the RDM UI. Is there another way to do this?)

Best regards
Yuran Loones

Hello,
I have created a task to implement a synchronizer in RDM

Regards