Roboform Unable To Retrieve Roboform Credential

Hello,

What version of Roboform do you use?


Best regards,

Hi Mark,

version info attach.

Thanks.

Hello,

Thank you for the details.

I will have a look at this with my team and let you know when I find something.


Best regards,

Hello,

Just to let you know that I have assigned your case to our engineering department for further investigation.

Thank you for your patience.



Best regards,

Hello,

Could you please send us the logs in Help -> Application Logs so we can have a look?


Best regards,

Hi Mark,

Hello,

Thank you for the files.

I will transfer this to our engineers for analysis.


Best regards,

Hi,

We added logging options to RoboForm. To enable them you need to select a file path in File>Options>Types>Credentials>RoboForm (I've attached an image showing where the option is). If you could send me a private message with these logs to help us diagnose the issue.

Regards

Hello there,

I can not see this.

Do I need to install the new version?

Hi,

Yes sorry I forgot to mention this will only be available in the next patch.

I am waiting,

Best regards.

Hi Team,

Version 13.6.6.0 installed. Roboform Debug log activated. Debug log file not create.

Hello,

Sorry for the delay, this issue is still under investigation by our engineering department.

That being said, are you using OTP?

Best regards,

Hello Team,

Problem continue..

Hello,

I will contact the engineer in charge of this case and I will notify you as soon as I have any update on that matter.

In the meantime, could you please provide me your RDM version and the type of Data source that you are currently using?


Best regards,

Hello James,

RDM 14.1.1.0 x64, Roboform 8.5.5.5 , Database SQL Server 2017 Standart Edition

Hello,

Are you using a One Time Password and if so which option do you use?

Regards,

Hello Samuel,


I'm not using the remote desktop manager either.
When installing Roboform on my computer, it is verified with google authenticator.

in the next steps I enter only the master password.

I'm have the same issue. using latest version on both products. using OTP on RoboForm with google authentication method.

any news?

Eitan

Hello,

I also noticed that you created a ticket on that matter. I will close this ticket and contact you using this forum thread instead.
That being said, I already contacted our engineering department on that matter.
I will provide you an answer as soon as I will have an update on this.


Best regards,

Hello,

I just wanted to inform you that a fix for this issue has been found by our engineering department.
This fix should be available in RDM 2019.1.15.0, our next Beta release.

Best regards,

Hello James, I have the same problem - using RDM Version 2019.1.35.0 64-bit and Roboform Version 8.5.9.5 with OTP (Google Authenticator) is there any fix for this problem?

Hello,

Would it be possible for your to go under File -> Options -> Types -> Credentials and use the ellipsis button next to "Debug Log " in the Roboform section to select a path where to store your Roboform Debug log.

Once this is done, please try to establish your connection once more and send us the content of the log which will be created to ticket@devolutions.net
I will then be able to provide this log to our engineering department for investigation.

Best regards,