1Password : Web : Stopped Working
Hi ..
RDM 13.5.6 (Enterprise)
I've been using the 1Password Web Edition integration for the past couple of weeks, and it was all looking great till last night.
For some reason, RDM now tells me "Unable to retrieve 1Password credentials!" when looking at a credential item.
When I look in the logs ( C:\Users\i<username>\AppData\Local\Devolutions\RemoteDesktopManager\RemoteDesktopManager64.log ), I find this:
64-bitOnePassword.ClientException: GET request to 'https://my.1password.com/api/v2/auth/<username w/ key info>' failed with HTTP status code 445 ---> System.Net.WebException: The remote server returned an error: (445) status code 445.
I've tried the 1Password app on the machine, and all is good; can connect and see my 'entries'.
And I can browse to the web just fine.
Any ideas ? Right now I have to connect manually (prompting for credential), and typing in the details.
All Comments (14)
Hello,
Thank you for posting your issue.
I will investigate this with my team and come back you as soon as possible.
Best regards,
Mark Beausejour
Thanks .. If you need some logs or diag info just let me know an email address or an upload.
Not going to post anything like that on a public website.
Hello,
We have been able to reproduce your issue and a ticket has been submitted to our engineering department.
Thank you again for reporting this!
Best regards,
Mark Beausejour
Hello,
This issue has been fixed in the version 13.5.7.0 of Remote Desktop Manager.
You can use the following link to download our latest Beta
https://remotedesktopmanager.com/home/download
We recommend that you test it in a closed environment or in portable version before updating your application.
Best regards,
James Lafleur
Hi .. Problem is back again this morning.
Same exact error message.
I'm running 13.5.8.0
Hello,
Did you made any changes to your 1password entries?
Are you by any chance using a Custom URL to connect to your 1Password account?
Best regards,
James Lafleur
1PasswordAccount.jpg
Hi,
No changes to the 1Password entries, and it's just as you have in your screenshot.
Hello,
We have been able to reproduce your issue and a ticket has been submitted to our engineering department.
I will notify you as soon as I have any update on that matter.
Best regards,
James Lafleur
I'm having the same problem on Mac RDM.
We investigated the issue, it's been identified and we are looking for a solution. We will get back to you as soon as possible.
Best regards,
Stéfane Lavergne
Hello,
This issue has been solved internally and it should be available in the next release of Remote Desktop Manager.
Best regards,
James Lafleur
Hello,
We just released RDM 13.5.11.0, our latest Beta. This version contain a fix that should solve the issue regarding our 1Password Web integration.
Could you please use the following link in order to see if this solve your issue:
https://remotedesktopmanager.com/home/download
We recommend that you either test it as a portable version of in a closed environment before upgrading your workstations.
Best regards,
James Lafleur
Hello,
I updated RDM to the last beta release, but I still have the error when I try to connect 1password credential.
I tried with default URL and Custom URL without any difference.
Am I doing something wrong?
Thanks
Claudio
@Claudio Rigolio,
Could you please send a screen shot of the Properties of your 1Password entry at support@devolutions.net?
This will allow me to see if there is any setting that must be reconfigured in order to make it work.
Best regards,
James Lafleur