It Glue

Hello,

Do you know if they provide an API, SDK or Command Line?

Best Regards,

Hi,

They have an API and the getting started page for that is here: https://kb.itglue.com/hc/en-us/articles/236404927-Getting-started-with-the-IT-Glue-API
The API docs are here: https://api.itglue.com/developer/

Not sure what sort of partner program they have but they do list other products that can sync with them.

Thank you. I will enter a feature request.

Regards

Hi,
We'll also move our IT-Documentation to IT Glue.
But we also love RDM - a posibility to connect RDM to IT-Glue would be a great benefit for us.

BR
Bernd Zimmermann

Hi,

We are also using IT Glue and we like to connect both systems.

Regards
Yves

Hi,
We are also using IT Glue and we like to connect both systems.
Rudolf

Hi David,
by chance, do you have any update about this this feature request?

Thanks
MC

Hello,
Nothing new for now. Sorry about that.

Regards

Hi Team,

We use IT Glue for documentation and password management. It would be amazing if we could have integration with RDM.

It would save us so much time. Hope you can bring the integration soon.

Regards

Rob

Hi Guys,

We also use IT Glue extensively for password management, configuration documentation, etc.

Would love this integration to be developed.

You can view the API here: https://api.itglue.com/developer/

They also recently developed the password API functionality (read/write)

There is also a getting started document here: https://kb.itglue.com/hc/en-us/articles/236404927-Getting-started-with-the-IT-Glue-API

We use this API to automatically document servers/usernames/passwords as they're created.

Would love to be able to reference IT Glue in Remote Desktop Manager for passwords and also potentially server IP addresses etc.

Thanks,
Peter

Thank you for the reference. We will try to add it in RDM for at least for the password management part.

Regards

Bump, we are interest to buy a site license, because it has big value and ROI. But only with integration with IT Glue.

Can you deliver a date if development will create the link with the API of Itglue?

Hello,
We have no ETA for now. Sorry about that.

Regards

Hi, still no ETA available? Would be very appreciated :)

@mbrm

Is it only to access the username and password?

Regards

Hi, if we could link a folder credential to a particular credential of Itglue, it would already fine ;)

Hi, we would also love an integration between ITG and RDM.

We also would love this to integrate with It Glue. Our documentation will migrate to itglue but we would like to keep RDM as our main remote connectivity tool.

With itglue's API, i'm thinking RDMAN could simply synchronize assets/user/password to its database with a little interface to configure which assets type on itglue's side synchronize with which assets type on RDM side.

Is this on the roadmap at all?

Thanks ;-)

Yes but for this fall only.

Regards

Yes, please integrate Remote Desktop Manager with ITGlue.

Yes, please integrate Remote Desktop Manager with ITGlue.

Any update on this @David Hervieux ? We are not so concerned about full integration but the password integration is so crucial as otherwise we will end up having passwords in 2 different systems that doesn't talk to each other which means we will end up wrong password in one system at one stage and that's not a scenario any company would want to get in.

If you can at the very least share the month when this feature will be released, it will be great help so we can plan ourselves better in the mean time.

As ITGlue offers an API, pulling a password in RDM just like RDM offers it with password managers like PasswordState is going to offer an excellent benefit to companies that use RDM and ITGlue. Given ITGlue is the leader in the marketing for documentation for MSPs, it should be an easy decision to prioritse integration with this platform

Hello,
This is the next integration that we want to do. We hope to have it after the release of RDM 2020.3 (beta should start soon). I'm not sure if this will be a great integration. The SDK seems to give you access to all the password with an API Key,. I'm not sure what they security look like and perhaps you will be disappointed with the integration. We will take a look at it. This takes more time since they don't have an C#/.NET lib and we have to implement it.

Regards

David,

Thank you very much for keeping the lines of communication open and updating the forum on this topic. I'm looking forward to this integration and I appreciate that Devolutions is doing all they can to make it as good as possible (like you folks always do).

Hello,
This is the next integration that we want to do. We hope to have it after the release of RDM 2020.3 (beta should start soon). I'm not sure if this will be a great integration. The SDK seems to give you access to all the password with an API Key,. I'm not sure what they security look like and perhaps you will be disappointed with the integration. We will take a look at it. This takes more time since they don't have an C#/.NET lib and we have to implement it.

Regards

Really exciting that this is happening :)
Their inability to restrict API keys at all is frustrating, but nothing you guys can do about it. I guess we can restrict entries within Devolutions though...

Hello,

A first implementation of an IT Glue credential entry is currently being finalized and should be available starting from RDM 2021.1.0.0

Best regards,

I am using RDM Enterprise Beta. I am trying to create a new IT Glue credential. It is ask in me for an API Key. I don't have one, I just have a username and password to log in to my instance of IT Glue. What can I do? Unless someone is the IT Glue administrator I do not think many people will be given the API Key to their IT Glue instance.

Isn't there some way to incorporate using a username/password for authentication?

Hello,

We totally understand your issue and we also think the authentication we have at the moment isn't perfect but there is not much that can be done as we speak.

There are some limitations to the API provided by IT Glue due to it requiring a private API Key. This API Key acts as an authentication and provides access to your IT Glue organizations. Please take a look at the following article under the section "Generating an API key"
https://support.itglue.com/hc/en-us/articles/360004938078-Getting-started-with-the-IT-Glue-API

The important thing to remember is the following :

All API endpoints require authentication using a private API key

Also :

Important. Whenever you send a request to the API, you send your key with it so that we know it's you. This means that anyone who has your key can access your data, so it’s important to keep it private. You can revoke an old API key and generate a new one at any time from your IT Glue account. Any requests made using your old key will no longer work.

Therefor there are 2 choices when using IT Glue in RDM.

1- Everyone is an admin. Since you do not want to share the API Key with everyone you can create a session in an "Always prompt with list" mode. However, this way everyone can access all credentials stored in the selected IT Glue organization. This isn't the best as far as security is concerned.

2- Have the administrator or someone trustworthy create specific entries targeting specific IT Glue credentials in RDM. Then you can use the RDM permissions to decide who can "View" the entry and who can "View Password". If you choose this option, you would have to make sure to block "Edit" permissions on all IT Glue entries as to ensure no one can edit the entry and choose a "password" which is not meant for them.

These options are by no means perfect but they are the only things we can offer with the current integration. Hopefully this doesn't ruin your chances of using IT Glue through RDM.

If the API ever supports other authentication methods then we will implement them for sure.

Best Regards,

I appreciate the detailed explanation. Unfortunately, I don't think my organization will adopt either option.

You should contact ITGlue and do a feature request for an integration of RDM and a better API authentication. We will gladly work with them but it's more powerful when it comes from their users.

Regards

Hello,

A first implementation of an IT Glue credential entry is currently being finalized and should be available starting from RDM 2021.1.0.0

Best regards,

This is amazing. Thank you for implementing this.

David, just having a problem with this. I don't think that you are going through the pages when querying organisations. I can't find half of our organisations.
When I query the API my self, I have 4 pages of results and everything after the first page is missing.

For example, if I query the endpoint https://api.itglue.com/organizations?page[number]=2 none of the organisations returned show up in the list in RDP manager.

In the metadata of the response you can see, for example:

"meta": {
        "current-page": 2,
        "next-page": 3,
        "prev-page": 1,
        "total-pages": 4,
        "total-count": 180,

You could also use page[size]=XXX to return more results.

Hello,

This issue was reported by another of our users and this will be fixed in RDM 2021.1.21.0, which will be released soon.

Regards,

This works great, thanks!

Is there any plan to support passphrase "per user" to decrypt password stored in the itglue vault?

Thanks

Hello sjutras,

There doesn't seem to be anything related to supporting the "Vault" in IT Glue's API documentation.

We have opened a support ticket with IT Glue to confirm whether accessing passwords stored in the vault would be possible or not. We are currently awaiting a reply and will keep you updated once we know more.

Regards,

Hello everyone,

We have just received the following answer from IT Glue :

It is not possible to allow API access to passwords stored in the vault in today's platform. An idea to add this feature has been submitted in our Suggest a Feature portal.

You’ll need to click your user dropdown in the top right of IT Glue, then click "Suggest A Feature" to log in to the portal, before clicking the link below:

https://itglue.ideas.aha.io/ideas/ITGPM-I-4786

I would recommend to anyone who is interested in seeing their vault passwords in Remote Desktop Manager to go to this feature request thread and to add a vote and a comment.

I believe the more people we have asking for this API feature and the more vocal we are about it, the faster we will be able to implement it.

Regards,

Is Mac support coming soon? We transitioned about half of our credentials across to the IT Glue integration but then discovered that it doesn't seem to be supported on Mac yet.

Hi PULawrence,

We've risen the priority for the feature. We'll post back here when it is done.

Best regards,

Great to hear. Thanks for the update Xavier

I thought I would bump this since I'm looking at it.

I have the Mac RDM and have been using IT Glue for a few years.
I would like to pull in all of the configurations for clients so I do not have to manually put them in RDM.

Any more progress on this?

Hi thomas31,

The IT Glue credential entry has been available in RDM Mac since the version 2021.2.2.0. Somehow, we seem to have forgotten to post back here.

Best regards,