Screen Connect Plugin Issue
Hello,
Having an issue with the RDM and Screen Connect integration extension. This issue is specific to one machine, and is working on other computers.
I share the XML config amongst these machines. On one computer the SC integration works fine.
On the other machine I get the error 'Server connected successfully but unable to retrieve server information'.
- the website works fine and I can open SC from there
- just an issue with the RDM part
All Comments (4)
Hello,
Are you all sharing the same XML data source?
If you create a new local SQLite data source on that computer and create a ScreenConnect session, is it working as expected?
Does the Screen Connect extension is properly installed on that computer?
https://help.remotedesktopmanager.com/sessions_screenconnect.htm
Best regards,
Jeff Dagenais
Yes - the same XML data source.
I tried again using a fresh data source however am getting the same issue.
As for the plugin; is that the server side install, or on the client side?
My server has it installed and working but none of my clients have this - and they connect fine.
My server had extension 1.8 - I've just upgraded to 1.9 and this has resolved the issue.
I also disabled Windows Defender but unsure which change fixed it.
Hello,
Thank you for your feedback, glad that is now working.
Best regards,
Jeff Dagenais