Unable to find the Credential Entry.
Hi,
One of our Remote Desktop manager users could not view his saved Password entries. Password Vault is empty.
We have three separate Remote desktop manger installations in three Terminal servers which talks to the same database. This user can view the password vault on one Two servers and on one server vault entries are missing.
He also gets the following error message.
"Unable to find the credential entry, this setting will be lost!"
Best Regards,
Pesala Sampath
Operational Technical Engineer
99X
Schweigaardsgt. 14, 0185 Oslo
Postboks 9216 Grønland, 0134 Oslo
Mobile: +94 70 3999925
Skype: bopesala
pesala@99x.no
All Comments (3)
Hello,
This is using Devolutions Server, right?
What versions are you running these days? (both RDM and the server)
If this occurs in the public area of the database, could you have the user open File - My data source information from a working server, then another time from the one that doesnt work. Please have him hit the envelope button in that report and we'll look at the info.
Best regards,
Maurice
Hi,
We are using RDM 11.1 (64) on windows 2008R2. Following is the report from the TS server where password vault is missing.
I have replaced user names and server names with <>.
My Data Source Information
Server<Db server>\RDMSSERVER
DatabaseRDMv1.282
Is DB owner□
Is System DBA□
Data Source ID947EB496-A907-41B6-B00A-75CB24B629EE
Database ID38F73AA8-126A-4ECD-BA79-A1E01313FB44
Offline modeCache only3.7 MB
General
Username<domain>\xxxx
Description
Is administrator□
Allow offline mode■
Allow reveal password■
Allow drag-and-drop■
Sessions
Add sessions■
Edit sessions■
Delete sessions■
View session details■
View session information■
Import sessions■
Export sessions■
Groups
Group NameRights
Level 1View, Add, Edit
Roles
Role nameRights
<domain>\RDMS_UsersView, Add, Edit
3N Test
Admin
Level 1View, Add, Edit
Level 2
Level 3
Mes-Test
NSOC
Security-Level
System Information
Version11.1.0.0 64-bit
Remote Desktop6.1.7601.18540
.NET Framework versionv4.0.30319
Current user<domain>\xxx
Hello,
As per the My Data Source Information report that you have posted, you are connected on a SQL Server data source.
In that same report, we see that the database version is 282. This means that one of your user has installed RDM 12 and has upgraded the database to that version. The database version from RDM 12.0.0.0 to RDM 12.0.7.0 is 282. The database version for RDM 12.0.8.0 and higher is 284.
That being said, you would need to upgrade your RDM to version 12 to work properly with the database version that you have.
You can download RDM 12.0.8.0 below. Please note that a database upgrade is required with this version.
https://remotedesktopmanager.com/Home/Download
Best regards,
Jeff Dagenais