inventory

Hello,


In the Tools section of your session, please enter the appropriate username, password and domain to get the inventory.



Best regards,

hi,

i set my credentials in the tool section (admin of domain of my server) , but i have always the message "unable to access inventory report" and after "error gettting wmi scope".

If i check "specify at execution", any windows appear for entry credential , it's normal ?

Why ???

best regards

Vincent

You need to have WMI access enabled. This could help you troubleshooting:

http://help.remotedesktopmanager.com/troubleshooting_wmi.htm

David,

i teste access fior wmi , all it's ok with specific credentials, but when i set credentials in :

"In the Tools section of your session, please enter the appropriate username, password and domain to get the inventory." like wrote Jean-François Dagenais, it's KO

it's an issue of this version ?

best regards

Vincent

I don't think so but to be sure you could try to create 1 Inventory entry (Add New Entry -> Session->Other).

You will be able to specify the credential directly.

Regards

i create a new entry and after specify credential , it's always KO

If i check option "specify at execution" , nothing , it's KO too

It's good just if the srver is in the same Domain that my computer.


it's an issue

Best regards

Could you verify this workaround with the RemoteEvent?

https://forum.devolutions.net/topic24451-load-from-inventory-not-working-on-some-hosts.aspx

i don't find "remote event" ???

but if i launch "inventory report" from macros/script s/tools , the report is full, but the inventory is always KO
Vincent

What is KO?

the inventory with the button "load from inventory" is always KO

Vincent

Hello,


The Remote Event is located in the Dashboard under the Remote Management tab


Best regards,

ok, the "remote event" is OK, but after it , tte button "load from inventory is always" KO

Could you post a print screen of the error message you get?

error message are :

the message "unable to access inventory report" and after "error gettting wmi scope".

Could you open the profiler window and see what you get. Help-> Profiler

Go in the Debug Only section and set the Level to 1

Retry the Load from Inventory

Hi,

David, ihave updated my version to 11.0.23.0.
Now the item created thursday have a "load from inventory" that 's ok, but my old item the button "load from inventory" it's KO with always message :

unable to access inventory report" and after "error gettting wmi scope".


If i put the level to 1 , there's nothing in trace , but if i set level to 3. i have send to you the trace log.
A new message appear "error silent: unauthoriez acces: acces refuse. (exception de hresult: 0x80070005 (e_acessdenied)) "


best regards

hi,
i 'm testing more situations:

1: if credentials is "inherited" in " GENERAL"
then in " debug only" there is no user

2: if credentials is set in " GENERAL" with the same in "TOOLS"
then in "debug only" there is this user and only this user

3: if credentials is set in "GENERAL" with another credentials in "TOOLS"
then in "debug only" there is the user of "GENREAL" never the "TOOLS" credentials


4: if credentials is set "inherited" in "GENERAL"
then in " debug only" there is no user

are you ok ?

Thanks

Hello Vincent,

We will investigate this as soon as possible, I'll keep you updated on the subject.

Regards,

Hello,

There was an issue with the inheritance, so this will be fixed in the next version of RDM.

Just a clarification on which credentials should be used: If you use the "load from inventory" button, it will use the entry's credentials, not the tools. If you use the batch action (Right click > Edit > batch edit > batch action > load from inventory), it will use the tools credentials.
We would like to make the "load from inventory" button work with the tools as well but it's a little tricky for now.

Regards,

hi,

i'm agree with your clarification.

best regards

Vincent

hI,

you wrote :

"There was an issue with the inheritance, so this will be fixed in the next version of RDM." this version is 11.0.24.0 ???


Vincent

It should be available in version 11.0.24.0, yes, which also includes the fix with the "site" field from the other thread you made.

Regards,

hi,

now it's ok when :

1 -If i use the "load from inventory" button, it will use the entry's credentials, not the tools.

2- if i use the batch action (Right click > Edit > batch edit > batch action > load from inventory), it will use the tools credentials.
We would like to make the "load from inventory" button work with the tools , it's always KO .


Thanks

Vincent