RDM hangs "not responding" at least once a week for me

RDM hangs "not responding" at least once a week for me

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I'm on 11.0.6.0, but this problem has existed for the entire time I've used the product at my company. (11 months)

I can see from searching the forums that I'm not the only one experiencing this issue, although I'm unable to discern any pattern.

All Comments (36)

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Could it be possible that it while doing a logoff for an RDP session?

David Hervieux

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Sure, but I know it hangs at other times too.

I will try and write down what I was doing at the time of the next hang and update this post with it.

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Thank you this will help.

David Hervieux

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Happened just now.

It was after logging off of an RDP session, like you said.

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Hello Peter,

Thank you for the information. There is something with the logoff. We will try something soon.

David Hervieux

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I'm having the same issue, typically at logoff of RDP. Sometimes, when I undock my laptop while I have sessions active.

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FYI - this is still happening with 11.0.11.0

It's crashing when I logoff of an RDP session about once every couple days.

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Yes agreed. At least a few times a week for me. Always when logging off a session.

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Hi,

I am having similar issues, not responding sign, even when I am working on editing or adding items. Every now and then I get a not responding for 2 or 3 seconds and goes up again. I use the 64bit version and I tried also the 32bit, No change at all. It doesn't crash though when I am logging off

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neocid
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Same issues here. (Version 11.5.2.0 64-bit.) I work with embedded RDP Sessions a lot. After logging off, sometimes RemoteDesktopManager64.exe is hanging. Unfortunately not often enough to help narrowing it down.

Procmon.exe doesn't show any process activity, RemoteDesktopManager.log is not showing anything. I must kill the process and relaunch RDM again to continue working.

I've made a Minidump with procexp.exe. Is it of any use for you? Shall I publish it somewhere for you to download?

Edit: I have attached some info. It seems that the hang has something to do with mstscax.dll.

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Hello,

I did a lot of rework in the dispose process and I was able to reproduce the problem and remove it. Could you try the latest beta?

http://remotedesktopmanager.com/Home/ThankYou?f=RDMsetupBeta

Regards

David Hervieux

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mst
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Hi,

same problem here. When logging off RDP. Using RDMfree 2.5.3.0.

It's very awkward when having several connections open and then one gets stuck and freezes the whole application. RDP sessions can be resumed by reconnect, but SSH connections are lost.

Hopefully the fix will be available soon for the RDM Free, too :)

Regards,

Markus Stein

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Hi David,

I use version 11.7.2.0 and still regularly RDM freezes when just closing RDP sessions. It does not matter if I use RDM 32-bit or 64-bit or have a lot of sessions open or just 2. To me it seems randomly that during the day when I click away a session RDM starts to freeze.

Any ideas?

Cheers!

Sjoerd

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Hello Sjoerd,

Could you try to disable the UDP settings on your computer.

To do so, open RDM as an administrator and click on Tools -> Local RDP/RemoteApp Manager. Click on Disable to disable the UDP settings.

Let us know if that help.

Best regards,

Jeff Dagenais

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neocid
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Hey folks,

unfortunately after update to version 11.7.2.0 the issue is still here. Under Tools > Local RDP/RemoteApp Manager I'm not able to set any UDP options. For example when I click on Local Remote Desktop Configuration (if it's that what you meant) I only get a "System Properties" window with the tab "Remote" openend. (We are on a Windows Server 2012 R2 connected to by Citrix.)

Am I doing something wrong?

Daniel

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@Daniel

Could you post a print screen of your Tools tab in RDM please.

Best regards,

Jeff Dagenais