Citrix sessions hang or cause RDM to crash

Hi #Sjoerd
That could be a lot of reasons. But maybe you could help by posting logs.

1a. What version of RDM are you using?
1b. What version of Windows are you running RDM on?
2. Change debug level: Commands > File > Options > Advanced
3. Clear all logs.
4. Reproduce wait/RDM freeze(open embedded Citrix session).
5. Copy log (http://help.remotedesktopmanager.com/help_applicationlogs.htm?zoom_highlightsub=debug%2Blog)
6. Post log :)

I bet that the RDM team will ask for the same info, to be able to analyse your specific issue.

Please do correct me if I'm wrong.

Hi,
This will be useful. Which RDM version do you use?

Hi, see answers below:

1a. What version of RDM are you using?
10.0.4.0

1b. What version of Windows are you running RDM on?
Windows 8.1 (but also happens on W7)

2. Change debug level: Commands > File > Options > Advanced
3. Clear all logs.
4. Reproduce wait/RDM freeze(open embedded Citrix session).
5. Copy log (http://help.remotedesktopmanager.com/help_applicationlogs.htm?zoom_highlightsub=debug%2Blog)
6. Post log smile

I have set all the debug checks but they don't tell anything about me trying to open a Citrix session

============
[6-12-2014 21:23:48]DEBUG Starting channel...
[6-12-2014 21:23:48]DEBUG ChannelServerName: RDMChannel
[6-12-2014 21:23:48]DEBUG ChannelClientName: RDMClient
[6-12-2014 21:23:48]DEBUG ChannelServerPath: RDMRemoteObject
[6-12-2014 21:23:48]DEBUG ...channel started
[6-12-2014 21:23:49]DEBUG Form load was not called
[6-12-2014 21:23:49]DEBUG Starting main form Load
[6-12-2014 21:23:50]DEBUG Showing main form...
[6-12-2014 21:23:50]DEBUG LoadConnections [Microsoft SQL Server/SQL Azure : RDMlive]...
[6-12-2014 21:23:52]DEBUG OfflineManager.GetDataSourceSettings : 614 ms
[6-12-2014 21:23:52]DEBUG OfflineManager.LoadConnections...
[6-12-2014 21:23:52]DEBUG LoadConnectionsFromOfflineFile...
[6-12-2014 21:23:53]DEBUG DeserializeData : 1007 ms - Count : 448
[6-12-2014 21:23:53]DEBUG ReadFromOffline : 17 ms
[6-12-2014 21:23:53]DEBUG LoadConnectionsFromOfflineFile : 1014 ms
[6-12-2014 21:23:53]DEBUG Preloaded: 448
[6-12-2014 21:23:53]DEBUG Offline cache version: 0x00000000000119B3
[6-12-2014 21:23:53]DEBUG OfflineManager.LoadConnections : 1108 ms
[6-12-2014 21:23:53]DEBUG Offline Mode : ReadOnly
[6-12-2014 21:23:53]DEBUG Caching Type : IntelligentCaching
[6-12-2014 21:23:53]DEBUG Current cache version: 0x00000000000119B3
[6-12-2014 21:23:53]DEBUG LoadConnectionsFromDataSource...
[6-12-2014 21:23:53]DEBUG LoadDataSourceSettingsFromDataSource...
[6-12-2014 21:23:53]DEBUG IsDataSourceOnline...
[6-12-2014 21:23:53]DEBUG IsDataSourceOnline : 0 ms
[6-12-2014 21:23:54]DEBUG LoadConnections [Microsoft SQL Server/SQL Azure : RDMlive (Offline)]...
[6-12-2014 21:23:54]DEBUG LoadConnections [Microsoft SQL Server/SQL Azure : RDMlive (Offline)] : 11 ms
[6-12-2014 21:23:54]DEBUG TreeView.LoadConnectionList...
[6-12-2014 21:23:54]DEBUG Tree view is loading 448 connections
[6-12-2014 21:23:54]DEBUG GetGroupInfos : 0 ms
[6-12-2014 21:23:54]DEBUG BeginUpdate...
[6-12-2014 21:23:55]DEBUG ApplyGroupCustomImages : 0 ms
[6-12-2014 21:23:55]DEBUG LoadConnectionInTreeNode : 492 ms
[6-12-2014 21:23:55]DEBUG PreCreateGroups : 39 ms - Count : 1
[6-12-2014 21:23:55]DEBUG BeginUpdate : 13 ms
[6-12-2014 21:23:55]DEBUG TreeView.LoadConnectionList : 550 ms
[6-12-2014 21:23:55]DEBUG LoadDataSourceSettingsFromDataSource : 1964 ms
[6-12-2014 21:23:55]DEBUG LoadConnectionsFromDataSource : 1966 ms
[6-12-2014 21:23:55]DEBUG LoadConnections [Microsoft SQL Server/SQL Azure : RDMlive] : 4664 ms
[6-12-2014 21:23:55]DEBUG TreeView.LoadConnectionList...
[6-12-2014 21:23:55]DEBUG Tree view is loading 448 connections
[6-12-2014 21:23:55]DEBUG GetGroupInfos : 0 ms
[6-12-2014 21:23:55]DEBUG BeginUpdate...
[6-12-2014 21:23:56]DEBUG ApplyGroupCustomImages : 0 ms
[6-12-2014 21:23:56]DEBUG LoadConnectionInTreeNode : 600 ms
[6-12-2014 21:23:56]DEBUG PreCreateGroups : 22 ms - Count : 1
[6-12-2014 21:23:56]DEBUG BeginUpdate : 6 ms
[6-12-2014 21:23:56]DEBUG TreeView.LoadConnectionList : 632 ms
[6-12-2014 21:23:56]DEBUG LoadTrayiconContextMenu : 10 ms
[6-12-2014 21:24:12]DEBUG LoadConnectionList...
[6-12-2014 21:24:12]DEBUG LoadConnectionList : 37 ms
[6-12-2014 21:24:13]DEBUG LoadConnectionList...
[6-12-2014 21:24:13]DEBUG LoadConnectionList : 20 ms
[6-12-2014 21:25:13]DEBUG IsDataSourceOnline...
[6-12-2014 21:25:13]DEBUG IsDataSourceOnline : 0 ms
[6-12-2014 21:25:13]DEBUG DeserializeData : 0 ms
[6-12-2014 21:25:13]DEBUG GetOfflineEdits : 19 ms

I'm using the current Citrix Receiver (4.1.200.13), but since this happens since I started using RDM I think multiple versions of Citrix Receiver in the past years are passed without improvement.

The fact that all my colleagues have this problem, having different versions of RDM and Citrix client, seems to me that this is a common problem that people probably asked before. Isn't this the case?

Cheers!
Sjoerd

Could you try RDM beta? We fixed an issue with SQLite and Citrix

Nope... just installed the 10.0.19.0 and still has the same issue...
Do you guys have a Citrix server to test with? Otherwise, could you send me the code just for the api to embed the Citrix client inside an application so I can fiddle on this end with my Citrix servers.

Could you try RDM 32 bit and 64 bit?

OK David, this answers my question if you guys have a Citrix server to test with...

The ICA session is only 32-bit, so 64-bit RDM does not really help.

Any clues?

Just for a test could you try an old version of RDM to see if it's related to Citrix or RDM?

David,
this is happening from the moment we started with RDM... version 5 or 6 I think.
Could you give me some example code or a test c# program to test with Citrix Receiver? Maybe I can figure out what this is when I debug myself using our Citrix servers?

Hi,
We use the Citrix ActiveX:

http://blogs.citrix.com/2010/03/02/fun-with-the-ica-client-object-ico-and-net-console-applications/

You could try Terminals the open source. I know that they use he same ActiveX as well.

David,

Just spend 5 minutes with the ICA object and can simulate with a very small C# app.
It's related to Citrix. Either the activeX is causing it or the Citrix server, but I have this issue with different version.
Anyway, RDM is not causing it, so I will leave you guys alone...
Thanks for assisting!

I'm really sorry to not be more useful. Let me know if you find anything.