RDM 9.1.1.0 extremly slow and not responding

RDM 9.1.1.0 extremly slow and not responding

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After upgrading to Version 9.1.1.0 RDM is extremly slow and very often not responding.

All Comments (15)

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What version were you using before? Could you try the 32 bit version?

David Hervieux

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Old Version was 9.1.0.0, 64 bit Version works a little bit faster than 32 bit Version
OS: Windows 8.1
DB: SQLserver 2008 but it does not matter if online or offline

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Ok. What is slow exactly?

David Hervieux

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In Navigation pane expanding a folder is not responding for 3-5 seconds regardless how many objects are in this folder.
Not only expanding a folder is slow also collapsing is not responding for 3-5 seconds
Scrolling in the Navigation pane is not responding for 3-5 seconds.
But this occours not on every click , i think on every ~ 5 Action RDM is not responding for 3-5 seconds.

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How many sessions do you have? Could you go in Help->Diagnostic and start the profiler?

David Hervieux

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# sessions ~ 750
LoadConnectionList : 4023 ms
LoadConnectionList...
LoadConnectionList : 389 ms
LoadConnectionList...
LoadConnectionList : 2 ms
LoadConnectionList...
LoadConnectionList : 22 ms
LoadConnectionList...
LoadConnectionList : 853 ms
LoadConnectionList...
LoadConnectionList : 1487 ms
LoadConnectionList...
LoadConnectionList : 9280 MS

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LoadConnectionList...
Silent: System.Net.WebException: The underlying connection was closed: The connection was closed unexpectedly.
at System.Net.HttpWebRequest.GetResponse()
at Devolutions.RemoteDesktopManager.Managers.PingManager.get_PublicIP()
LoadConnectionList : 20184 ms

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Hi,
Do you use the new $PUBLIC_IP$ variable?

David Hervieux

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no !
i dont changed anything after upgrading to 9.1.1.0

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i use $COMPUTER_NAME$ and $COMPUTER_IP$ in many connections

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Hi,
I think that I've found the problem. I will work a on fix and it should be available really soon.

David Hervieux

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OK, thank you for your help

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Hi,
Could you give a try to this patched version?

http://download.devolutions.net/Devolutions.RemoteDesktopManager.Bin.9.1.1.0.zip

Just unzip it.

David Hervieux

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looks good - performance is ok now

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Great! Thank you for your help.

David Hervieux