evezina

Hi,

Thank you for the response.

We are using Windows workstations, mainly with Microsoft Edge and Google Chrome. This is not in a Terminal Server or Citrix environment.

The issue occurs when the browser extension is connected directly to Devolutions Hub Business / Devolutions Cloud. When the extension synchronizes through Remote Desktop Manager, the autofill process is instant and does not freeze the browser.

Our IT vault currently contains approximately 635 entries. When using Devolutions Cloud synchronization from the browser extension, the browser can freeze for 1–2 minutes while loading the vault entries before autofill becomes available.

We do have EDR protection enabled in our environment, so it is possible that browser profile storage or extension storage is being scanned. However, the fact that the same vault works instantly through RDM synchronization makes us think the issue may be specific to how the browser extension handles the vault when connected directly to Devolutions Cloud.

We will test the following and report back:

A new browser profile with only the Devolutions extension installed

Edge and Chrome separately

A workstation without a roaming or OneDrive-synced browser profile

Whether EDR exclusions on browser profile or extension storage make any difference

Regards,

Good morning,

We have been using Devolutions Hub Business for over two years.

About a year ago, I had a support session regarding slowness and freezing issues with the browser extension in both Edge and Chrome. We currently have 635 entries in our IT vault. When synchronizing the vault online using Devolutions Hub Business (now Cloud), attempting to autofill a password on a webpage takes 1–2 minutes for the vault to load the entries, which freezes the browser.

Conversely, when we synchronize directly from RDM, the process is instant and does not crash. Is this a known issue? It has been an ongoing problem for a long time. Support previously advised us to use RDM sync, but this workaround requires us to keep RDM open at all times for the synchronization to work.

Regards,