rdm22

Hi Maxime,

The one I"m using right now IS a brand new account I created 3 days ago. as I mentioned above.

I did manage to resolve the issue yesterday, by deleting the RDM app from my iPhone completely, and then reinstall it from the App store again.

Thanks!

So for the sake of testing, I have setup a BRAND NEW account from scratch... this is my new account.

I created a new Portal account, received the activation email and activated my new account, then went straight to the Hub Personal site, and started a new account there, all without any issue.

Then I started my iOS app (ver 2024.3.5, latest version for my iPhone 15 Pro Max w/ iOS ver. 18.2), and went to Select Data Source, pressed the "+" sign and chose "Devolutions Hub Personal", pressed Select, then added a name, and keyed in email address (same as the Devolution portal account), clicked on Done. Then clicked on the drop down menu to pick the newly created Hub Personal account, then it asked me to login to the Devolutions portal, Authorize the permissions, then started receiving the below errors... and stuck on the last error msg "Cannot have more than 1 root entry" forever, cannot quit until I kill the app. Please member, I don't even have any connection entries yet in the account as this account is brand new.

Thank you for your time in advance, appreciate it!