tiagomolinos

Hi!

My team is also desperately waiting for this feature. We've been using RDM extensively the past year and this has been the most complained aspect of the tool. We do a lot of remote support and having to disconnect the VPN to consult the customers documentation is a real deal breaker.

Maybe there could be a checkbox to enable it, even with performance impact and let your customers decide if that impact is acceptable when compared to the burden of having to disconnect the VPN.

What we are seeing are technicians avoiding to use the tool and copying user information to other tools on their machines witch beats the main purpose for us using the tool, customer data security...