Documentation Tab - available offline?

Hello,

The Synchronize document to offline option is for all document entry types or attachments tied to entries.

The Documentation tab isn't available on offline mode. Please see this online help page about it.

https://help.remotedesktopmanager.com/commands_documentation.html

Let me verify with our engineering team and I will get back to you.

Best regards,

Ok, sorry then I have misunderstood the offline Documentation options.

Thanks for clarifying.

Hello,

Thank you for your feedback.

A ticket has been submitted to our engineering team to have the Documentation tab available in offline mode. Once an update will be available, we will update this thread.

Thank you for your patience.

Best regards,

Hi Erica,

Do you know if there's any progress on the Documentation tab being available in offline mode in future releases?

Thanks!

Hi Clark,

The improvement to have the Documentation tab being available in offline mode should be implemented in version 2022.3 planned for this fall.

Best regards,

Hi Erica. Just checking in to see if this feature is still on track for the fall release. Any idea when we might see 2022.3? We are anxiously awaiting this feature. Thanks!

Hi Clark,

This feature is still on development. I will keep you updated on the progression of this improvement if it will be in version 2022.3.

For your information, 2022.3 version is planned to be released in November.

Thank you for your patience.

Best regards,

I can see that version 2022.3.16 is released, but my documentation tab still disappears when going offline.

Hello,

We have postponed this improvement as it cause performance issue. Once this performance problem will be solved, we will post it here.

Thank you for your patience.

Best regards,

Hi Erica. Thanks so much for that update. I'm sure it's hard to predict when this feature will be ready, but I can assure you we are very excited to have this feature available. If there is a beta testing option, we would be happy to help out by testing it. Whenever there are any updates on the roadmap to this feature, we wold love to hear it. Generally speaking, any offline document or informational feature would be a very welcome addition. Currently the only truly offline text based entry that isn't a sync to a local file if the secure note, which is a little clumsy for documenting critical server info, etc. Anyway thanks for keeping us informed!

Hi again... Sorry to be a pest but is there any update on this offline documentation feature? Hopefully it's still on the roadmap.

Thank you!

Hello,

No worries. We understand that this is a wanted feature.

This feature will be available in version 2023.1 that should be released in March.

Best regards,

Hi Erica, me again... Installed 2023.1 today and the documentation tab is still not available on offline mode. Is there a setting we need to enable? I went through the options but didn't find anything.

Thanks again!

Hi Clark,

We are sorry to mention that the Documentation tab is still not available even if it was planned for 2023.1 version.

We fully understand that the community is thrilled about this feature. Our engineering team is working hard to enable this feature without impacting RDM performance. When they deem the impact to be minimal and satisfactory by their standards, we will notify you right here.

Thank you for your patience.

Best regards,

Hi!

My team is also desperately waiting for this feature. We've been using RDM extensively the past year and this has been the most complained aspect of the tool. We do a lot of remote support and having to disconnect the VPN to consult the customers documentation is a real deal breaker.

Maybe there could be a checkbox to enable it, even with performance impact and let your customers decide if that impact is acceptable when compared to the burden of having to disconnect the VPN.

What we are seeing are technicians avoiding to use the tool and copying user information to other tools on their machines witch beats the main purpose for us using the tool, customer data security...

Hi Erica. I was thrilled to see this in my email this morning. I've upgraded to 2023.2.7, latest available to download from the website as of today. I enabled the oflline feature in the vault settings exactly as you have shown. Sadly, so far the Documentation tab still disappears when I switch to offline mode. Is there something I am missing? Is there some action to prompt the information to actually "sync" before it becomes available offline? If it matters, our database is hosted in MSSQL on a Linux host.

Thanks,

Justin