artdekneef

Alright. Seems to be working now.

Starting the Wayk Now client I see on the bottom bar it trying to connect with a yellow dot and then Wayk Now connection failure with a red dot.

This is happening from 2 different computers to 2 different remote computers. So it appears to be a Wayk Den issue.

How do I resolve?

Art

To answer the first question I received an email on Wednesday and replied to that email. It went to forum@devolutions.net.

After receiving more complaints about network performance we started to investigate further. We think a switch might be causing the problem and have a new one ordered. We took speed tests and the results were all over the place. The network is your typical Cat5e/6 gig network. Has been working fine until we started getting reports on Tuesday.

Here is what I put in the email I sent.

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Here is the file from the computer she is connecting to.

Since she is on a Mac and isn’t familiar with it at all, and neither am I,

getting the file from her Mac will take some time if needed. I would need to

know where to look.

Background information.

Computer she is connecting to is a Lenovo mini PC running

Windows 10 Pro version 1909.

Computer she is using to connect to the Lenovo (server) is

an Apple MacBook. Unfortunately I don’t know what version of the Apple software

is being used. This is a Windows shop and the reason she has the Apple is

because it wasn’t being used for anything. So they gave that to her to use for

remote access.

She tells me it works fine early in the morning but then

gets worse until it starts getting slow and then starts dropping the

connection. I plan on looking into this more Thursday.

I did check her computer and the stats from Task Manager

were normal as far as I could see. I did find that her network LAN connection

on the computer was running at 100Mbps. Which I find strange since everything

is wired for 1 gig. I will look into this Thursday when I go there.

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I replied back to the email that was sent directly to me but haven't heard anything back yet. So just in case, here's the file again.

Thanks.

Art

Count me in as a having a client experience the same thing with frequent disconnects.

I'll see if I can get her to send me the log files.