smathews

Thanks! I will just email you. Have a Merry Christmas and a Happy New Year!!

Ok, thanks! I will reach back out on the 2nd or 3rd. Do you do any kind of remote sessions/phone call support to help speed up the process of support?

Thanks Richard!! I appreciate all of the help. What days will y'all be closed for the holidays?

Thanks Marc!! You didn't have to do that. I know with software like this it may take some time to get it working. I am about to be on Christmas break until January 6th so I may not have much time to work on this during that time. When I can I will write on this post to continue the troubleshooting.

I had purchased the 3 year license so you're saying you've refunded my $344.24 to my Visa and you're going to allow me to still use the software for 3 years? Will I still be able to get help on the forums? I really want this software to work. If you think we can get it to work, I want to still work on it if you want to.

I use Watchguard for my firewall. It's probably just something I'm not understanding and configuring correctly.

Were you able to tell anything from the latest log file?

I don't think this software is going to work for me. Why can't it work like Team Viewer? I don't have to open anything on my firewall for TeamViewer to work. I need something that is reliable so I know I will be able to connect from inside and outside my network and doesn't require all of this customization of my firewall.

Here is the log file from the client that I've been testing with all day. If I enable a rule in my firewall that says traffic from any-trusted to ANY over port 8080 the connection is successful. If I try and modify that rule to say from any-trusted to *.jet-realy.net or just jet-relay.net the connection fails. If we can't make this work, I will need a refund and try and find some other software that will work for me.

Ok, are the things in your last post only dealing with my "regular" machines? I had sent a follow up that said if I open up access to port 8080 to anywhere on the internet I can connect to my "regular" machine. I still can't connect to any of my servers.

I don't see a way to whitelist port 8080 with wildcards so the only way I can get it to work is to allow all outbound traffic to port 8080. Is that safe or not for me to leave it like that? Am I opening up my network to something bad happening?

I've been working on allowing the port 8080 traffic and the only way I can get it to work is to allow my machines outbound access to everywhere over port 8080. If I try and limit it to just jet.wayk.net the connection fails. So is it safe for me to allow all of my machines outbound access to everywhere over port 8080? If so, how can I fix it to work?

Here is the latest log file you requested.

The servers don't have the gui of Server 2012 R2. I can only RDP into them and don't think I can install the Wayk client on them. I'm not trying to connect to them directly anyway.

The virtual server guests are all running Server 2012 R2.

I have another question/issue now too with my "regular" machines. Is there a "whitelist" list somewhere? I installed the client on several machines this morning and the only way I can connect to them is if I put them in a policy in my firewall that basically opens the firewall wide open, the way I have these servers setup. So I can't do that for my other machines so I need to know what I can do so I can allow this software to work with my firewall.

It's looking more and more like this software is not going to to work. I really want it to. But, if we can't get it working, will I be able to get a refund?

I appreciate all of the help. If a remote session or phone call would help with this, you can reach me anytime at 409-673-3843.

I did get your email, but even with the new version it still won't connect. I was able to get one or 2 of them to connect a time or two but nothing consistently. I did load it on a desktop and a laptop and I can connect to them everytime without an issue. So it's definitely something with the virtual servers. What do I need to do now?

I will try the beta first.

These are Hyper-V virtual machines that I'm trying to connect to. I have 4 virtual servers on 2 physical boxes (2 on each). The boxes are Dell PowerEdge T430 servers. What other info would you like to know about them?

I have not tried to use the software to connect to a "regular" desktop or laptop yet. I will try and set that up now and let you know the results of that.

Ending the NowSession.exe did not help.

I run Sophos Endpoint on all of my machines for my anti-virus.

Here are those files.

I also uninstalled it from the 4 servers and installed it again this morning and it didn't help either.

Ok, here is the log file from the computer.

I did turn on the option to Prioritize and it did the same thing. I am running the latest versions.

It does the same thing whether I'm on wifi or cellular on the android tablet and my phone and it also does the same thing from my windows computer.

I have successfully connected to each of the 4 machines at one point in time, but it's not reliable. I can't even connect to them when I'm in the same wifi network when I'm at the school.

So there's definitely a problem somewhere. Hopefully the logs will help you figure it out. If not, I may need a refund.

Thanks for your help.

I'm just replying here to make sure you received the log files I sent. I thought the responses I made through email would show up here but they have not.

The WaykNow client

I get this message the majority of the time I try to connect to my machines. It can work for a particular machine, I can disconnect from it and 10 seconds later try and connect to the exact same machine and get the message. What can I do to fix this and make this software reliable? I am using a Samsung Tab S4 to try and connect to Windows Server 2012 computers running WaykNow that has been installed from the msi and is registered.

Yes. I had seen that. But nothing happens when I press it.

I have installed the WaykNow Android app. I am trying to send CTRL/ALT/DEL to my servers to be able to login and it's not working. I searched the forum and the manual for anything but didn't see anything for the Android app. Can someone help me?