Connection could not be established

Hello

I'm sorry to hear about the connection issue. To help us give the proper advice, can you clarify whether you are running Remote Desktop Manager (using the embedded Wayk Now connection type), or the Wayk Now standalone client on your Samsung? The diagnostic and troubleshooting process will be different depending on the client used.

Thanks and kind regards,

The WaykNow client

Hello again

Thanks for the confirmation. I'll ask someone to move this thread into the Wayk Now topic, where it will get more visibility.

Can you confirm you're running the latest version of Wayk Now on both your Android device and the server-side? As of today, that's 2019.2.2. There were significant changes to peer-to-peer connectivity in the move to the 2019.2.x versions.

On Android, you can check the version from the main menu > About screen. On Windows, you can check the Help > About Wayk Now window.

I'm assuming that you're trying to connect over the internet using the 6 digit Wayk ID of the remote machine? Is your Android device on Wifi or a cellular connection?

On your Android device, you can try enabling the option "Prioritize relay servers for peer-to-peer communications" (this can be found from the main menu > Settings > Wayk Den).

If stability is not improved; please turn the logging level to "Debug" (this is in Settings > Logging), and then reboot your Android device. Now try to reproduce the issue, and afterwards you can navigate back to Settings > Logging > View Log. There is a "Share" icon in the top toolbar, and you can share the log file with us with via the forum or at support@devolutions.net.

It is also helpful in such a case if you can share the corresponding log file from the remote machine (in this case, it will be found in %programdata%\wayk\logs\nowservice.log).

Please don't hesitate to let me know if you have any questions on the above

Thanks and kind regards,

I'm just replying here to make sure you received the log files I sent. I thought the responses I made through email would show up here but they have not.

Hello again

I did receive the log file from your Android device. Did you also have one from the server side? You could sent that direct to me at (my username @devolutions.net) if you have it.

Did you try with the option I specified above ("Prioritize relay servers for peer-to-peer communications")?

I don't believe that replying to forum notification emails puts the reply on the forum, I'm afraid. You need to follow the link in the email and reply directly on the board.

Thanks and kind regards,

I also uninstalled it from the 4 servers and installed it again this morning and it didn't help either.

Hi again

Thanks for the log file and the additional info. From an initial look, the issue seems to lie on the server (Windows) side. It will take a little time to fully diagnose the log file - thanks for your patience on that.

If possible, can you check for the following files (from the same machine you already sent me a log from), and if they are present, provide them as well?

%temp%\waykhost.log

%systemroot%\temp\nowsession.log

Thanks once again and kind regards,