frank03

Hi Michaël,

I think, there is a little confusion... I have absolutly no Probelm... I tried to help another User ;)

@mit hat the problem ;)

But I think it's a lizense Problem ....

Best Regards,

Frank

Frank

Hello Frank,

I have just tested with the latest version of RDM and our own Netwrix setup which is on 8.15.4 and everything works perfectly.

Would it be possible to do the following as to help us figure out the issue?

1. Open the profiler (Help>Profiler) and go in the "debug only" tab and set the debug level to 1. Keeping this window open, try to use the Netwrix entry. It might output logs that could help us.

2. Send us the application logs (Help>Application logs) after using the Netwrix entry.

Best Regards,

As I know we are using enterprise plus... because of the api access this version is needed. But we are an longer Mateso customer and we bougt it at a time where this license model are not exist. But the full license we have, are able to connect to the API. We also have about 1200 light client lizenses and this are not able to use the api.

Frank

Hi @mit

I tested RDM against our Test-Passwordsafe Instance which is the latest version from Yesterday and it's working well :)

but our RDM Version is a few month old.. 2023.1.28.0 64-bit

Frank

Hello,

It is not the undescore, because we have no underscore in the name. The Name für The Passwordsafe itself is only ASCII: "PwdSafe" (and no special chars) and the Database for this is the same name. Only the config Database für the PasswordSafe Server is with a hyphen (but the API or RDM has no setting or is not in contact with this database!)

Hello Michaël,

I talked to Mateso andas I can "read between the lines" there are no open questions on the side of Mateso. Can you please contact Mateso again. I opend a case on the Mateso tickest system and they will know that you will contact Mateso again.

My Username/Password has no german special chars, only lower and upercase, numbers and an ascii special char. But the error message looks like that the string itself will not be utf8 conform?!

It is important for us because we had internal trainings for the Mateso Passwordsafe and RDM and the API interconnect to get Passwords from Passwordsafe in RDM ispart of this training.

Thanks

Frank

Hello Michaël,

are there any updated because of this issue?! Because we want to made a mass rollout of Passwordsafe in the next 1-2 Month and give training courses for it and the API interactionand configuring Passwords from the Mateso Passwordsafe is an importent part of the training.

Thanks

Frank

Hello,

Our engineering department is in contact with Mateso and they are investigating this issue.

Thank you for the logs by the way.

Best regards,

Are there any updates because of this problem?! There are 3 month since the latest post ant today i had the same problem with the latest software from RDM & Mateso Passwordsafe.

Thanks

Frank

Hello,

the Product itself exists a long time, but first with version 8 it have an API where the passwords can be written and read from the password safe.

The passwordsafe is in use a lot around Europe and in the most DAX30 companies (the biggest (german) companies listed at the stock exchange in Frankfurt)

But it is aalso used on bigger compynies around the wolrd :)

Hi,

In our Company we are using Mateso Passwordsafe https://www.passwordsafe.com as zentral enterprise password storage. Since version 8.3 this passwordsafe have an API for 3rd Party software to read, create and authorize passwords and we will be very happy if we are able to get our passwords from Mateso Passowrdsafe. Mateso offers DLLs for the api and a description on their homepage http://help.passwordsafe.de/v8/1/en/topic/api and http://help.passwordsafe.de/api/v8/html/e113b193-3482-8477-c479-6cf97ecbf796.htm

Thanks

Frank