Unable to execute the web browser

Unable to execute the web browser

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Dear sir/madam,
Firefox is my default browser, but we have certain web based applications which only work correctly when using the Internet Explorer. So I created a session and changed the Web Browser Application from Default to Internet Explorer. When I try to execute the session I get the following error: Unable to execute the web browser
The application log shows the following information:

[3/2/2011 9:43 AM]INFO System.Runtime.InteropServices.COMException (0x80040202): Exception from HRESULT: 0x80040202
at System.Runtime.InteropServices.ComTypes.IConnectionPoint.Advise(Object pUnkSink, Int32& pdwCookie)
at SHDocVw.DWebBrowserEvents2_EventProvider.add_OnQuit(DWebBrowserEvents2_OnQuitEventHandler param0)
at SHDocVw.InternetExplorerClass.add_OnQuit(DWebBrowserEvents2_OnQuitEventHandler param0)
at Devolutions.RemoteDesktopManager.Business.Connectors.WebBrowserConnector.InternetExplorerAutomationHelper.SetAllEvents()
at Devolutions.RemoteDesktopManager.Business.Connectors.WebBrowserConnector.InternetExplorerAutomationHelper.Open(Connection parent, WebConnection connection, OpenConnectionMode openConnectionMode, String url)
at Devolutions.RemoteDesktopManager.Business.Connectors.WebBrowserConnector.OpenInternetExplorerAutomated(Connection parent, WebConnection webConnection, OpenConnectionMode openConnectionMode, String url)
at Devolutions.RemoteDesktopManager.Business.Connectors.WebBrowserConnector.OpenBrowser(Connection connection, WebConnection webConnection, String url, WebBrowserApplication webBrowserApplication, OpenConnectionMode openConnectionMode)

Thank you very much for your help in advance!
Kind regards,
Eric van Loon
KLM Royal Dutch Airlines

All Comments (11)

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Hi,
Does it work in embedded mode ? Do you have the auto login set or just a basic page like google ? What version of IE do you use ?

David Hervieux

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Hi David!
The embedded mode does work without the error. I'm using IE 8.0.6001.18702CO.
Kind regards,
Eric van Loon
KLM Royal Dutch Airlines

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Hi David!
Maybe I should have better posted this one in the Bug Report forum. The error still exists, do you know how I can fix this?
Thanks again!
Kind regards,
Eric van Loon
KLM Royal Dutch Airlines

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Can you post the stack again, to see if it's the same exact error?

David Hervieux

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Hi David!
What do you mean by stack?
I reproduced the error, the log shows:

[3/22/2011 11:48 AM]INFO System.Runtime.InteropServices.COMException (0x80040202): Exception from HRESULT: 0x80040202
at System.Runtime.InteropServices.ComTypes.IConnectionPoint.Advise(Object pUnkSink, Int32& pdwCookie)
at SHDocVw.DWebBrowserEvents2_EventProvider.add_OnQuit(DWebBrowserEvents2_OnQuitEventHandler param0)
at SHDocVw.InternetExplorerClass.add_OnQuit(DWebBrowserEvents2_OnQuitEventHandler param0)
at Devolutions.RemoteDesktopManager.Business.Connectors.WebBrowserConnector.InternetExplorerAutomationHelper.SetAllEvents()
at Devolutions.RemoteDesktopManager.Business.Connectors.WebBrowserConnector.InternetExplorerAutomationHelper.Open(Connection parent, WebConnection connection, OpenConnectionMode openConnectionMode, String url)
at Devolutions.RemoteDesktopManager.Business.Connectors.WebBrowserConnector.OpenInternetExplorerAutomated(Connection parent, WebConnection webConnection, OpenConnectionMode openConnectionMode, String url)
at Devolutions.RemoteDesktopManager.Business.Connectors.WebBrowserConnector.OpenBrowser(Connection connection, WebConnection webConnection, String url, WebBrowserApplication webBrowserApplication, OpenConnectionMode openConnectionMode)

I'm also still using the same IE version: 8.0.6001.18702CO.
Thanks again!
Kind regards,
Eric van Loon

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If you don't use the autologin, do you get the error?

David Hervieux

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Hi David!
That's it!!! The auto fill login box is tagged by default. As soon as I untag it, it works!!!
Thanks for pointing me to the right direction! Maybe it's a good idea to change the default to untagged?
Thanks again!!
Kind regards,
Eric van Loon

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Also, can you try to run the application with Run As Administrator. The error happen when RDM try to establish a link with IE

David Hervieux

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Hi,
I will verify the default. you are right, this should not be tagged by default

David Hervieux

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Thanks again for your help! The way Devolutions provides support through this forum should be an example for a lot of other vendors! Keep up the good work!
Kind regards,
Eric van Loon

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It's not always easy to find out the solution but it's important for us to try. To be honest, it's a little bit easier for us than many company because we have great user who want us to succeed. I already verify and I can't change the default without a breaking change for other users, but I made a fix that will work even if the auto fill is checked. This will be in the next minor update (planned for next week).

David Hervieux