Can't add new entry

Hi,
Could you try to press Escape to see if this help? I suspect that one dialog appear behind the application.

Thanks for the quick reply. I tried the ESC key and the only thing that happens is the RDM window minimizes. There's no other dialog window though.

However, after hitting the ESC key, RDM doesn't remain frozen. I'm able to try to add the entry again but nothing happens.

Does it happen as well if you click on the root and click Add session

Yes, the same thing happens when I right-click Add - Add Session.

There is a brief flash on the screen but nothing happens.

Could you try Alt+Tab to see if switching back to RDM will popup a dialog?

ALT + TAB didn't work either.

This is really strange. Could you try to create a new Xml data source and add one entry. I want to see if it's related to your data source.

Created new XML Data Source "TestDataSource001" and I'm not able to add New Entry or Add Session. The RDM window just seems to flash and then freezes.

I ESC key to recover the window from freezing.

One last thing. Could you verify the application logs in Help?

Yes, here are the logs:

[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 0
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 1
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 2
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 3
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 4
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 5
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 6
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 7
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 8
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 9
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 10
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 11
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 12
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 13
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 14
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 15
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 16
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 17
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 18
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 19
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 20
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 21
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 22
[12/10/2013 8:36:49 PM]INFO Upgrading database for data source 'Local Data Source' with version 23
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 24
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 25
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 26
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 27
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 28
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 29
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 30
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 31
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 32
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 33
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 34
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 35
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 36
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 37
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 38
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 39
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 40
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 41
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 42
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 43
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 44
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 45
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 46
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 47
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 48
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 49
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 50
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 51
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 52
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 53
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 54
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 55
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 56
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 57
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 58
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 59
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 60
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 61
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 62
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 63
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 64
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 65
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 66
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 67
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 68
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 69
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 70
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 71
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 72
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 73
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 74
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 75
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 76
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 77
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 78
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 79
[12/10/2013 8:36:50 PM]INFO Upgrading database for data source 'Local Data Source' with version 80
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 81
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 82
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 83
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 84
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 85
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 86
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 87
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 88
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 89
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 90
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 91
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 92
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 93
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 94
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 95
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 96
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 97
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 98
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 99
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 100
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 101
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 102
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 103
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 104
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 105
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 106
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 107
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 108
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 109
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 110
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 111
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 112
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 113
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 114
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 115
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 116
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 117
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 118
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 119
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 120
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 121
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 122
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 123
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 124
[12/10/2013 8:36:51 PM]INFO Upgrading database for data source 'Local Data Source' with version 125
[12/17/2013 1:46:16 PM]ERROR SILENT Windows shutdown occurring, closing application.

I'm really puzzled. What version were you using the last time it was working fine?

It has me scratching my head too! I just upgraded from 9.0.10.0.

To be honest, I kept getting notifications that another update was available and I would update every time. This time, I went to find out where to turn off these notifications for a while and turned that setting off.

The only other thing I did was signed up for an "Online Account" but I don't know why I did since it seems to be for Enterprise Users only. However, I don't know if and how that would have caused the problem I'm experiencing.

I tried re-installing RDM but it retained my datasource and user settings. I've had folks do things with Registries in other applications that seems to wipe it clean and get a fresh install. Is there a way to do a clean uninstall?

Hi,
For a clean install, you need to delete the files and folders in %LocalAppData%\Devolutions\RemoteDesktopManager

This could be related to the online account. Do you have the online backup enabled?

I have the Standard Edition and don't have online backup services. (At least it doesn't appear I have that feature because I can't create a backup name.)

I can't turn off my automatic login from my online account.

David- You Rock!

I uninstalled the RDM from the control panel.

Then I deleted all the files and folders in the path you described above.

I reinstalled RDM.

I imported my saved datasource and I'm now able to create new entries.

I know you were probably trying to get to a potential bug/fix but your clean uninstall got me back in service.

Let me know if you need anything else.

Thanks again for your help.

That's a good news but like you mentioned, I don't understand what was the problem.

I"m probably late coming to this since it happened to me too.
My fix was to simply update devolution desktop to the latest version.