Edit Entry who's name starts with _

Hi,

I can't reproduce the behaviour your are describing with version 0.9.35.0.
What version are you using?
Can you send me the content of you log file (located ~/Library/Application Support/com.devolutions.remotedesktopmanager/RemoteDesktopManager.log

Thank you

version 0.9.35.0

log has this in it:
[12/12/2013 1:25:43 PM] Added 'QA\Desktops\_TEST' (Microsoft Remote Desktop (RDP))

connection log also has this in it
[12/12/2013 1:25:43 PM] Added 'QA\Desktops\_TEST' (Microsoft Remote Desktop (RDP))

Hi,

From what you've given me from the log your entry seem to be added to your datasource.
The question now is what makes it disappear from the tree view.

To make sure you didn't lose your connection can you try to find them with the search field located in the upper right of the main screen.

Thank you for your feedback

I already tried the search - can't find it.

What do we do in SQL to see what is actually in the database? The entry also disappears on the windows client. So, the database is obviously in a different state of some kind.

Hi,

If you have access to the database of your datasource you can run this query

Select * from connections

The table contain a field for the name of the connection so you could add a where to the query to try to find your disappearing connection

Select * from connections where name = '_TEST'

Tell me if you find them

OK, I do get one data row with that select, but even back on the windows side it does not show up in the tree view - I am attaching a screen shot of the filter with TEST as the filter.
When I do the same task (Duplicate a entry, put a _ at the start of the entry name) - it shows up fine (seen in the 2nd attachment)

Hi,

I just want to make sure I understood you correctly. The last duplicate you made, the one named "_TEST2", was made with the windows version right?

Is your last duplicate visible on the Mac version?

The next thing you can do is try to see the difference between the DB entries for _TEST and _TEST2.
You can send the result of your queries, if you want me to help you with that. Just send them to me in a Private Message or by email at bsansregret at devolutions dot net.

The last thing you can try is increasing the debug level.
In the Windows version, go to the file menu and click options.
In the left pane, click advanced and set the debug level to 259.
Click Ok.
Go back to the file menu and while holding the ctrl key click refresh.
The application log will now contain much more information about the loading of your datasource.
You can view it by going to the Help menu and clicking View Application Log.

You can send me your log to see if I can see something odd in it.

You can do the same thing in the Mac Version but the steps differs.
Go to the Remote Desktop Manager menu and click Preferences...
In the Advanced Tab set the debug level to 259
Go to the File menu and click Data Sources...
You don't need to change anything here but click Ok, it will make your datasource refresh.

The application log (~/Library/Application Support/com.devolutions.remotedesktopmanager/RemoteDesktopManager.log) will contain more information like the Windows version.

Tell me if you find anything