[Resolved]Can't find "serial number" in the variab

Hi,
You are not blind and it's missing. I will add it. Just to be sure you want the serial number or the service tag?

Serial Number is enough, I do not yet use service tag.
Thank's.

Thank's for the modification ...

But now I have a problem how kan I had this link in the Dashboard.
I can't insert a web link in the macro/script/tools.

Is there an another way to have a dynamic web link for each entry like the macro ???
------- 10 minutes Later -----
I found that I have to make a Template. OK I made a template. Bbut now , I need to add this template in the macro/scritp/tools list. I don't know how ...
It would be easyer with a drag&drop.
edited by ThomasX on 12/6/2013

Hi,
When you create a new Macro/Script/Tool, you have one type called template. You can specify your template while configuring this macro/script/tool

Ok, but my new template is not in this list. -> I find it, i have deleted it.
Now, I am looking where is the new Macro/script/tool.
When you dond't use this function every week, it's very difficult ton find your way ...
edited by ThomasX on 12/6/2013
Ok I finally find everything. My template is now in the macro, but now when I use this macro instead of the adres of the template ([url=http://www.dell.com/support/troubleshooting/be/fr/bebsdt1/servicetag/[+serial_number]www.dell.com/support/troubleshooting/be/fr/bebsdt1/servicetag/[+serial_number[/url]]), he try to open a site with the name of the computer. He loose the adresse of the template ... Strange no ?
edited by ThomasX on 12/6/2013

Hi,
It's need to be a Shared template (database template). Have you created a local template?

Yes it is a shared template.
The template is present in the list but it does'nt work.
edited by ThomasX on 12/6/2013

Hi,
Stefane has found the problem. He is working on the solution. The problem was that the template host was replaced by the session host and this was breaking url. We will have an update soon.

What do you mean by soon ?

Have you tried RDM 9.2.2? This should be included in it.

I always use the latest version and no I dind't find any difference, the address is always change with the name of the host.

Hi,
I will take a look at this right now.

Hi,
It seems to work for me. Verify the Keep template host in the macro script tool and make sure it still checked.
edited by dhervieux on 3/24/2014

Ok I didn't noticed this !

Now it's ok! Thank's.