RDM Screen redraw issue

Hi,

I have seen a similar report from another user. Are you using smart sizing in the display options?

Thanks, Richard

I did have smart sizing on initially, but have tested again today with that option disabled and am having the same issue.

This is connecting to Windows Server 2008 R2 servers.

Daniel

I also noticed same issue in tabbed mode.

Smart sizing off, same problem here with Windows 2008 R2

There is another thread talking about this too.. I'm also having the issue

I am actually now seeing this when using the undocked option in full screen. This was previously working.

We have a test environment for this now. I will work on this issue.

Thanks, Richard

I would be interested to hear what options you guys have set under display settings, for the "Remote Desktop Size" (e.g. are you using 'Default', a fixed resolution, or some combination of options?)

Thanks for the continued feedback :),

Richard

I have experienced the issue with undocked / full screen and embedded (tabbed) / default.

This is still occurring in 0.9.13

Appreciate you guys' patience with this, please be assured that we are working on it.

I'm having a problem - as OP noted - figuring out a specific reproduction for this. I had thought it was related to smart sizing / scaling of the remote session; but if it occurs in full screen mode as well then I doubt that is the issue.

It seems there are a couple of underlying issues with FreeRDP and Windows Server 2003 / 2008 instances - we have report of another problem (that I can reliably reproduce) where logging off such a machine never actually disconnects the session.

I've raised this with the team at FreeRDP and once we have a fix for that, I will post here. We can see if this improves the problem.

Otherwise, if someone has a specific set of steps or a specific connection where they can reliably reproduce the issue, please let me know. Or perhaps if you notice it occurring just under specific circumstances (or on machines other than Windows Server 2003 / 2008). And of course, we will continue working on if from our end - just wanted to issue an update.

Thanks! :)

Richard

I have tested 5 undocked sessions at the same time: win 2003, win 2008, win 2008 R2, win 2012 TS and win 2012 standard server during half an hour: no problem at all. Looking good :)

edited by tonvanboven on 11/14/2013

That is really great, and I appreciate the feedback :D

Thanks, Richard

Tomorrow I will use the internal client only and let you know if it works fine. Now its time to sleep ;)

Bad news: session frozen. This time I was doing something, e.g. working remotely. The difference with yesterday was that those 5 sessions were running idle. I hope this feedback helps a bit ...

Hi tonvanboven

What was the OS of the remote session?

Thanks, Richard

Windows 2012 TS

There is an additional step that would help me debug this, if you are able to help.

Instead of launching RDM by double clicking, can you run it from the terminal? Basically:

1. Open Terminal.app

2. CD into the application bundle, e.g.

cd "Applications/Remote Desktop Manager.app/Contents/MacOS"

3. Launch the application, e.g.

"./Remote Desktop Manager"

This should direct stdout to the console - you will see a bunch of warnings/errors from LoadLibrary, and then the application will launch.

Then run your sessions as normal. Once you get a freeze, send me the output on the console. There should be nothing sensitive in the output, but you can send it to me in a PM if you prefer.

Thanks! Richard

edited by Richard Markiewicz on 11/15/2013

@Richard: PM sent

I want to share that my sessions got frozen today multiple times, I'm running 0.9.15.0 and was connecting to a single Windows 2008 R2 server. RDM worked well for about 30 minutes and then started having issues drawing the windows. Please find the content of the terminal output below.

mac-eduardom:~ eduardom$ cd "/Applications/Remote Desktop Manager.app/Contents/MacOS"

mac-eduardom:MacOS eduardom$ ls

Remote Desktop Manager

mac-eduardom:MacOS eduardom$ "./Remote Desktop Manager"

LoadLibraryA: dlopen(kernel32.dll, 5): image not found

GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

GetProcAddress: could not find procedure CheckRemoteDebuggerPresent: invalid handle passed to dlsym()

LoadLibraryA: dlopen(user32.dll, 5): image not found

GetProcAddress: could not find procedure EnumWindows: invalid handle passed to dlsym()

LoadLibraryA: dlopen(kernel32.dll, 5): image not found

GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

GetProcAddress: could not find procedure CheckRemoteDebuggerPresent: invalid handle passed to dlsym()

LoadLibraryA: dlopen(user32.dll, 5): image not found

GetProcAddress: could not find procedure EnumWindows: invalid handle passed to dlsym()

LoadLibraryA: dlopen(kernel32.dll, 5): image not found

GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

GetProcAddress: could not find procedure CheckRemoteDebuggerPresent: invalid handle passed to dlsym()

LoadLibraryA: dlopen(user32.dll, 5): image not found

GetProcAddress: could not find procedure EnumWindows: invalid handle passed to dlsym()

2013-11-18 15:11:46.730 Remote Desktop Manager[82963:507] configure

2013-11-18 15:11:46.784 Remote Desktop Manager[82963:507] start

loading channel cliprdr

connected to SERVER_2008R2:3389

creating directory /Users/eduardom/.config/freerdp

creating directory /Users/eduardom/.config/freerdp/certs

creating directory /Users/eduardom/.config/freerdp/server

certificate_store_open: error opening [/Users/eduardom/.config/freerdp/known_hosts] for writing

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

@ WARNING: CERTIFICATE NAME MISMATCH! @

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

The hostname used for this connection (SERVER_2008R2)

does not match the name given in the certificate:

Common Name (CN):

SERVER_2008R2.domain.name

A valid certificate for the wrong name should NOT be trusted!

2013-11-18 15:11:46.859 Remote Desktop Manager[82963:1220b] mac_authenticate

channel_activity_cb: message 1441797

2013-11-18 15:12:02.257 Remote Desktop Manager[82963:1220b] process_cliprdr_event

process_cliprdr_event: unknown event type 5

2013-11-18 15:26:21.592 Remote Desktop Manager[82963:507] cliprdr_send_supported_format_list

channel_activity_cb: message 1441793

2013-11-18 15:26:21.593 Remote Desktop Manager[82963:1220b] process_cliprdr_event

2013-11-18 15:26:21.593 Remote Desktop Manager[82963:1220b] cliprdr_process_cb_monitor_ready_event

Hi molikop

Is that the complete output from your terminal?

Thanks, Richard

Hello Richard, yes... that is the complete output all the way to when I had to close the app (command + q) because the RDP session was not longer responsive.

I have updated to 0.9.16.0 and I'm still seeing both issues, the redraw issue and RDM being completely frozen. In this case I was seeing the issue while connecting to Windows 2003

mac-eduardom:MacOS eduardom$ "./Remote Desktop Manager"

LoadLibraryA: dlopen(kernel32.dll, 5): image not found

GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

GetProcAddress: could not find procedure CheckRemoteDebuggerPresent: invalid handle passed to dlsym()

LoadLibraryA: dlopen(user32.dll, 5): image not found

GetProcAddress: could not find procedure EnumWindows: invalid handle passed to dlsym()

LoadLibraryA: dlopen(kernel32.dll, 5): image not found

GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

GetProcAddress: could not find procedure CheckRemoteDebuggerPresent: invalid handle passed to dlsym()

LoadLibraryA: dlopen(user32.dll, 5): image not found

GetProcAddress: could not find procedure EnumWindows: invalid handle passed to dlsym()

LoadLibraryA: dlopen(kernel32.dll, 5): image not found

GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

GetProcAddress: could not find procedure CheckRemoteDebuggerPresent: invalid handle passed to dlsym()

LoadLibraryA: dlopen(user32.dll, 5): image not found

GetProcAddress: could not find procedure EnumWindows: invalid handle passed to dlsym()

2013-11-19 15:11:30.435 Remote Desktop Manager[2422:507] configure

2013-11-19 15:11:30.495 Remote Desktop Manager[2422:507] start

loading channel cliprdr

connected to server1:3389

creating directory /Users/eduardom/.config/freerdp

creating directory /Users/eduardom/.config/freerdp/certs

creating directory /Users/eduardom/.config/freerdp/server

certificate_store_open: error opening [/Users/eduardom/.config/freerdp/known_hosts] for writing

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

@ WARNING: CERTIFICATE NAME MISMATCH! @

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

The hostname used for this connection (server1)

does not match the name given in the certificate:

Common Name (CN):

server1.domain.name

A valid certificate for the wrong name should NOT be trusted!

2013-11-19 15:11:30.591 Remote Desktop Manager[2422:1250b] mac_authenticate

channel_activity_cb: message 1441797

2013-11-19 15:11:38.628 Remote Desktop Manager[2422:1250b] process_cliprdr_event

process_cliprdr_event: unknown event type 5

2013-11-19 15:14:05.155 Remote Desktop Manager[2422:507] configure

2013-11-19 15:14:05.186 Remote Desktop Manager[2422:507] start

loading channel cliprdr

connected to server2:3389

connected to server2:3389

connected to server2:3389

channel_activity_cb: message 1441797

2013-11-19 15:14:11.533 Remote Desktop Manager[2422:ae0b] process_cliprdr_event

process_cliprdr_event: unknown event type 5

2013-11-19 15:14:35.643 Remote Desktop Manager[2422:507] configure

2013-11-19 15:14:35.670 Remote Desktop Manager[2422:507] start

loading channel cliprdr

connected to server3:3389

connected to server3:3389

connected to server3:3389

channel_activity_cb: message 1441797

2013-11-19 15:14:41.147 Remote Desktop Manager[2422:17203] process_cliprdr_event

process_cliprdr_event: unknown event type 5

ERRINFO_LOGOFF_BY_USER (0x0000000C):

The disconnection was initiated by the user logging off his or her session on the server.

DisconnectProviderUltimatum: reason: 3

recv: Connection reset by peer

2013-11-19 15:15:00.819 Remote Desktop Manager[2422:507] stop

2013-11-19 15:15:00.819 Remote Desktop Manager[2422:507] dealloc

2013-11-19 15:15:07.740 Remote Desktop Manager[2422:507] configure

2013-11-19 15:15:07.767 Remote Desktop Manager[2422:507] start

loading channel cliprdr

connected to server3:3389

connected to server3:3389

connected to server3:3389

channel_activity_cb: message 1441797

2013-11-19 15:15:15.256 Remote Desktop Manager[2422:1730f] process_cliprdr_event

process_cliprdr_event: unknown event type 5

2013-11-19 15:16:12.087 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

svc_plugin_send: VirtualChannelWrite failed 7

2013-11-19 15:16:12.332 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

channel_activity_cb: message 1441793

2013-11-19 15:16:12.332 Remote Desktop Manager[2422:1730f] process_cliprdr_event

2013-11-19 15:16:12.332 Remote Desktop Manager[2422:1730f] cliprdr_process_cb_monitor_ready_event

2013-11-19 15:16:12.554 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

svc_plugin_send: VirtualChannelWrite failed 7

2013-11-19 15:16:31.832 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

2013-11-19 15:16:32.054 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

svc_plugin_send: VirtualChannelWrite failed 7

2013-11-19 15:16:32.086 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

svc_plugin_send: VirtualChannelWrite failed 7

channel_activity_cb: message 1441795

2013-11-19 15:16:34.435 Remote Desktop Manager[2422:1730f] process_cliprdr_event

2013-11-19 15:16:34.436 Remote Desktop Manager[2422:1730f] cliprdr_process_cb_data_request_event

channel_activity_cb: message 1441794

2013-11-19 15:17:11.269 Remote Desktop Manager[2422:1730f] process_cliprdr_event

2013-11-19 15:17:11.269 Remote Desktop Manager[2422:1730f] cliprdr_process_cb_format_list_event

2013-11-19 15:17:11.269 Remote Desktop Manager[2422:1730f] cliprdr_send_data_request

channel_activity_cb: message 1441796

2013-11-19 15:17:11.272 Remote Desktop Manager[2422:1730f] process_cliprdr_event

2013-11-19 15:17:11.272 Remote Desktop Manager[2422:1730f] cliprdr_process_cb_data_response_event

2013-11-19 15:17:11.331 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

2013-11-19 15:17:11.553 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

svc_plugin_send: VirtualChannelWrite failed 7

2013-11-19 15:17:11.585 Remote Desktop Manager[2422:507] cliprdr_send_supported_format_list

svc_plugin_send: VirtualChannelWrite failed 7

Hi molikop

Can you check your version? Is it 0.9.16.0 or 0.9.17.0?

Thanks, Richard

I was using 0.9.16.0 but I have now upgrade it to 0.9.17.0. Since then I'm running on a different issue that I'm going to report on another thread called "lldb command"

First, thank you both for the continued feedback on this screen freezing issue.

I found and isolated a case in FreeRDP today that could cause the behaviour described - basically, the RDP connection was visibly 'frozen' and didn't appear to accept any inputs. However, actually input was still being sent - for instance, if you had Notepad open in the remote machine, you could enter some text and of course you wouldn't see it, but next time you reconnect to the machine, your text was in fact there.

I have integrated a fix and released it as part of 0.9.18.0. I'm not 100% certain it's the problem that you are hitting, but certainly the behaviour of the bug seems to match.

I would be most grateful if you can let me know if you still experience this issue (or not) :)

Thanks, Richard

Hi Richard,

Running 0.9.18.0 with tree Windows servers. This time 2008 R2 hang, both 2012 servers up and running. No specific terminal output to be sent, didn't change anything in RDM.

Hi,

Thanks for following up. We will continue working on this.

Richard

Hello,

I am running 0.9.26.0 and am still receiving this error. It doesn't seem to happen when Microsoft Remote Desktop is used, just when the built-in FreeRDP is used.

Also, I typically use the undocked option rather than tabs. If I maximize, it will refresh the display and freeze there. I can then click/type something and un-maximize, and it will refresh and freeze again. I can repeat this process indefinitely, although my patience usually gives out first... I have had this happen with SBS 2003, Windows XP and Windows 7/2008 R2.

Thanks,

David

Hi,

This issue has my full attention however I'm having a very hard time reproducing it here, on multiple machines.

What kind of display options do you have for your connections (e.g. remote desktop size, smart sizing enabled, etc)?

Thanks, Richard

I'm seeing the screen redraw issue on version 0.9.28.0. This is mainly happening on Windows 2003 R2, in terms of configuration I have Display as "Embedded (tabbed)", remote desktop size: "Default", fit embedded RDP window is selected, colors 16bits.

Are you using any of the following:

- Remote audio redirection

- Remote audio recording redirect

- Clipboard

- Remote devices (e.g. printers, serial ports, hard drives/folders, smart cards)?

If so, is it possible to try disabling these options and seeing if you can reproduce the problem?

Thanks, Richard