Citrix sessions displaying incorrect resolution

Hi,
Just to be sure, what version of RDM do you use ? Can you post a screenshot, maybe I will see something.

Version is 5.8.3.13 Beta (Currently using under a trial license)

Thank you, I will try to do some test and see what might be the problem

Hi,
I found the problem, but I don't have access anymore to a Citrix server, can you try this version ?

http://remotedesktopmanager.com/download/Setup.RemoteDesktopManager.5.8.3.17.exe

Unfortunately it doesn't appear to be working. The embedded citrix session is still at max resolution, rather than the specified 1024x768. Is there any debugging information I could capture that would help? I have included a screenshot. Thank you for the help so far.

Hi,
I updated the binaries with a debug message and a possible fix. Can you retry please it ?

From ~/AppData/Local/Devolutions/RemoteDesktopManager/RemoteDesktopManager.log:

[11/2/2010 11:48:05 AM]DEBUG Started with parameters:
[11/2/2010 11:48:06 AM]DEBUG Form load was not called
[11/2/2010 11:48:06 AM]DEBUG Starting main form Load
[11/2/2010 11:48:06 AM]DEBUG Main form Loaded = true
[11/2/2010 11:48:06 AM]DEBUG Ending main form Load
[11/2/2010 11:48:06 AM]DEBUG Showing main form...

When starting the connection a window popped-up confirming the 1024x768 resolution.

The embedded window was 1024x768 - however the resolution of the citrix session remained unchanged, cropping the desktop further. This was a Windows 2003 (64bit) citrix server. I also tested a Windows 2003 32bit citrix server, and had the same results. Then I figured I would try on a Windows 2000 citrix connection. Result: success!

Screenshots included.
edited by bfrank on 11/2/2010
edited by bfrank on 11/2/2010

Hi,
So it's seems that it works for Windows 2000 but not Windows 2k3?

Correct.

Ok,
I will do a small prototype and sent it to you, we will be able to do some test. I might be able to get access to a Citrix server tomorrow, but I'm not that I will be able to reproduce the problem, so the prototype might help.

Hi,
Can you try this basic tester as a starting point.

The program itself works, but Windows 2003 Citrix sessions remain cropped.

Hi,
Let try this one.

Sorry, no change.

I don't have any programming knowledge to offer, but these lines from my .ica file are what control the resolution when not embedded:

UseDefaultWinSize=Off
DesiredWinType=3
edited by bfrank on 11/3/2010

Hi,
I tried your properties. I also added un undock button, can you try it ?

Hi,
What version of the Citrix Client do you have installed ? Do you have the 11.2?

Attached are screenshots from version 1.2; no change yet.



I am running the Citrix Program Neighborhood version 11.0. (also screen-shotted.)

I am also experiencing the same problem and I have tried the app that you posted and it is also doing the same thing.

Thank you

Hi,
I think that I will have to update the library to the latest version, I will send you another test version soon. Thank you for your help

Hi,
One last time please. Try both with and without "Disable Multi Monitor".

I tried the following:
Autoscale ON & DMM OFF
Autoscale ON & DMM ON
Autoscale OFF & DMM OFF
Autoscale OFF & DMM ON

No change.
edited by bfrank on 11/5/2010

Hi,
I really don't know. This is the Citrix ActiveX and I tried all the possible settings. The only think I can see, is that you don't use the latest Citrix client, if you have virtual machine, maybe you can give it a try?

Just by curiosity, can you try another tool like this one:

http://www.mremoteng.org/

I'll also try some other Citrix boxes I have access to (different farm). Will report back on Monday. Thank you!

Hi,
Let try a completely different approach, you said from a ica file it works ? Try this application and check Load from file, enter the path of one file that you can use without problem and click connect.
edited by dhervieux on 11/6/2010

Sorry for the delay, very busy week. I am testing the new version today and tomorrow.

Hi dhervieux,
I had the same issue and I found that this was caused by dual screen display. Once I set only one screen display I got the proper resolution.
I hope this will help you to found a fix.

edit:
ooops, I didn't see the second page :p
edited by Kyro on 4/8/2011

Hi Guys,

Has this issue been resolved yet?

Sorry if I missed it somewhere else.

Thanks

We don't have any fix yet

Bummer. Ok. Thanks.