5.8.1 Application Error when closing

5.8.1 Application Error when closing

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I get the following error message whenever I close RDM 5.8.1 after using a RDP session.

The exception unknown software exception (0xc0020001) occurred in the application at location 0x7c812afb

Click on OK to terminate the program.

Clicking OK closes the window and if I restart RDM it works fine, but gives a similar error message each time I close the program.

If I open and close RDM without starting a RDP session, I don't get the error message.

Any Ideas?

All Comments (21)

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Hi,

If you close the application without connecting to an RDP session, do you get the error ? Also, when you close, all your session are closed ?

David Hervieux

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I only get the error if I have opened an RDP session. If I open RDM and then close it immediately without launching an RDP session, the error does not appear.

All RDP sessions are closed when I shut down RDM. If I open RDM, launch an RDP connection to a server, then close the RDP session and then close RDM, I get the error.

I'm running MSTSC.EXE version 6.1.7600.16385 on Windows XP Professional SP3

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FWIW, I'm running 5.8.1.1 beta, Win7 32-bit with the version of MSTSC.exe that comes with it, and I'm not having an issue.

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Hi,

I suggest that you should try to upgrade to the latest RDP version (7.0):

http://support.microsoft.com/kb/969084

David Hervieux

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That's the version that I'm running. Even though it's called version 7.0 the file version is as shown in my earlier post.

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I have the same problem.

RDP version 7

RDM Version 5.8.2

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Sorry, also

OS: Windows XP SP3

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Hi,

I will try to setup and Windows XP SP3 and do some test, it appear that this OS is causing the problem.

edited by dhervieux on 8/12/2010

David Hervieux

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Hi,

Can you try a small test, Open RDM, open an RDP session, close the RDP session, go in the About box and close the application. Do you get the message.

Why go in the about box, this will trigger a garbage collect.

David Hervieux

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I tried what you suggested. Open RDM, Open RDP session, Close RDP session, Open Help About, Close Help About, Close RDM.

I still get the error message.

Is this the right About box?

I'm running XP SP3 as well.

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I get the same error with 5.8.2.1. The interesting thing for me is that if I just open RDM, and not click on anything, I don't get an error if I close RDM. If I open RDM, select a connection (not launch anything just highlight one of the connections), I get the same error. I am running Windows XP SP2. We can't upgrade to SP3 due to corporate policy. I am currently evaluating this software for my company as a possible solution to connection management so hopefully this won't interfere with my testing (it doesn't seem to be so far).

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Hi,

@rschwer: yes it's the right aboutbox. There is another thing you can try. Close you application and open the application configuration. Change the field "ForceRDP6"value in the file to true. Let me know.

The thing I don't understand is this error is not caught by RDM, this is Windows message. There is another thing I see, maybe you can try to create an xml data source, I saw many problem with the Access driver.

CAn you verify also if you see a entry in the event viewer, maybe we will find a clue?

David Hervieux