Intermittent freeze on startup in Remote Desktop Manager (macOS 27.2.1)

Hello Devolutions Support Team,

I am experiencing a critical issue with Remote Desktop Manager on my Mac. When launching the application, it frequently freezes immediately (the spinning beachball cursor appears), becomes completely unresponsive, and can only be closed via Force Quit.

Here are a few additional details from my troubleshooting:

Intermittent behavior: The freeze does not happen on every launch, and there is no clear pattern as to when or why it occurs. However, when it happens, force-quitting and reopening often leads to a continuous freeze loop.

Version testing: I have tried downgrading to older versions of RDM, and the exact same issue persists.

Network isolation: I tested launching the application completely offline (with no internet connection), and it still freezes in the same way.

Environment details:

Application: Devolutions Remote Desktop Manager for Mac 2026.3.2.3 (also tested on older versions)

OS: macOS 27.2.1 (26B131)

Could you please advise on what might be causing this or let me know which logs or macOS spindump/crash reports I should collect and send to help you investigate?

Thank you for your help.