White Screen When Switching Between Multiple RDP Sessions
We have been experiencing issues with the RDM Client since the release of version 2026.3 and the subsequent versions.
Multiple users are experiencing a white screen when switching between multiple open RDP sessions within RDM. The issue occurs very often 
when several RDP connections are open and the user switches from one session to another.
Our RDM Client is running in a Citrix environment, and the issue started after we rolled out version 2026.3. The problem has also persisted in the subsequent releases.
Could you please investigate this issue and advise whether it is a known issue or if a fix is available?
we tested with 2026.3.12 and prior versions
citrix version is 2402LTSR CU3
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All Comments (2)
Hello,
This is a known issue which we have been investigating for a while. It is one of the few high priority issues we have left to fix for the 2026.3 release and is our top concern. We've already tried some fixes in previous version which fixed the behavior on our end but a lot of users still report the behavior in the latest version so we are still investigating for a fix.
Best Regards,
Michaël Beaudin
Hello,
Thank you for your patience while our team looked into the issue you reported.
I'm happy to let you know that the latest version of Remote Desktop Manager (2026.3.13.0) includes a fix for this problem. You can download it from our website here:
https://devolutions.net/remote-desktop-manager/download/
Once you have installed the update, could you please test it in your environment and confirm that everything now works as expected? If the issue persists or if you notice anything unusual related to the same original problem, just reply to this post with a few details, and we will be glad to look into it further.
Thank you for your collaboration.
Best regards,
Érica Poirier