Pre-fill the "reason requested by CyberArk

Hi,

Thank you for reaching out.
When RDM is set to require a comment before opening a session, there's a button that copies the last comment.

I know this isn't a "double click and be done with it" solution but it's faster than writing the comment each time and gives you the option to enter one manually if needed.

Would something like that be good enough for the CyberArk window?

Regards,

Hi @Jonathan Lafontaine and thanks for this first feedback.
Unfortunately, this is not really what I have in mind. the use we have here is to connect to a set of servers through CyberArk PSM, or simply requesting CyberArk credentials.
The policy (setup by Security team in CyberArk) is to request a reason for the password gathering from CyberArk. this is a single string, and can be anything.
Nevertheless, to be in accordance with policies in our company, we have to enter the purpose, which is most of time the role of the server we try to connect to.
Having around 15 different servers roles around, the "last used" option would most of the time not fit, and we would need to type it again.
Ideally, this string is preconfigured in each RDP connection object, so it's then sent to CyberArk's question "enter comment" that pops up at password gathering time.
attached are the current windows in two different cases: with PSM connection (checkbox about local drives - ideally possible to configure per RDP connection as well, now I think about it :)) or simply by using a CyberArk credentials object.
Thanks for your consideration :)

Thank you for the clarifications, that helps.
So whatever we do, it needs to be configurable per entry or I won't be of any use.

I'll see what can be done.

Hi Sebastien,

Here's what we came up with. Let me know if this would solve your issue.

In an entry's advanced settings, in the CyberArk section, we would add a new combo box that controls how the reason is handled.
One of the available options would be "prefill and don't prompt." Selecting a "prefill" option would display a textbox and let you enter a reason.
Of course, if other prerequisites are mandatory, we will show the dialog.

Here's a mockup.


How does that sound?

Hi Sebastien,

Here's what we came up with. Let me know if this would solve your issue.

In an entry's advanced settings, in the CyberArk section, we would add a new combo box that controls how the reason is handled.
One of the available options would be "prefill and don't prompt." Selecting a "prefill" option would display a textbox and let you enter a reason.
Of course, if other prerequisites are mandatory, we will show the dialog.

Here's a mockup.


How does that sound?

@Jonathan Lafontaine
Hi Jonathan, that sounds like a great step forward, indeed solving our point for most connections.
nevertheless I fear the window will still appear if you don't also include the same kind of choice for the "Map local drives" checkbox.
would that be possible as well, you think?
Thanks !!

The prerequisites window is dynamic and supports custom items. Supporting all possible mandatory settings, the way we planned for the reason field, wouldn't be possible.
Back to the drawing board.

The prerequisites window is dynamic and supports custom items. Supporting all possible mandatory settings, the way we planned for the reason field, wouldn't be possible.
Back to the drawing board.

@Jonathan Lafontaine
Well, I guess then we can go for the "reason-only" proposal.
As told, it would already be already a great step ahead :)

I think I've got something that would cover all bases.

We would keep the combo box with "default", "prefill and prompt" and "prefill and don't prompt". Selecting either prefill option would reveal a button.
That button would query CyberArk, show the prerequisite window and let you customize each item. We would save that state and reuse it when actually connecting.

Here's a mockup.



How does that sound?

I think I've got something that would cover all bases.

We would keep the combo box with "default", "prefill and prompt" and "prefill and don't prompt". Selecting either prefill option would reveal a button.
That button would query CyberArk, show the prerequisite window and let you customize each item. We would save that state and reuse it when actually connecting.

Here's a mockup.



How does that sound?

@Jonathan Lafontaine
How does that sound?? well... AMAZING !! :D
this sounds just like it's exactly how it should be :)

Thanks for your involvement in searching for a solution!!
Is this an easy one we have chances to see in next version, or will this be a longer development, you know?

It shouldn't be too complicated.
No promises but I'll try to squeeze this for 2027.1.
It cannot be in 2026.3.x as this will require backend changes and we only release those with a major version.

It shouldn't be too complicated.
No promises but I'll try to squeeze this for 2027.1.
It cannot be in 2026.3.x as this will require backend changes and we only release those with a major version.

@Jonathan Lafontaine
very nice, Merci
And do you know: will I get any notification when available, or do I need to read through each version's release notes?

Ça fait plaisir!

This forum thread is linked in the ticket.
Once development is complete, I'll let you know here which specific version will have the feature.

Good news,

I was able to squeeze this feature into the 2027.1 release, which should land in December.

That's great news, thanks for this!!